How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3308
Experience:  Trained in Microsoft Office from 2000 through to latest version 2010.
65126503
Type Your Microsoft Office Question Here...
Steve Herrod is online now
A new question is answered every 9 seconds

In Microsoft Outlook 2010, we have an enquiries email address

This answer was rated:

In Microsoft Outlook 2010, we have an enquiries email address which people contact the office on. Presently, we have eight staff who do this job and the enquiries mail is forwarded to all of them even though only one of them is responsible for addressing these each day.
How can I set the system up so that staff only see the emails when they are on duty something like separate in box with multiple users having acess would work well but I do not know if thats possible.

Steve Herrod :

Hi, I'll be happy to help with this issue


 

Steve Herrod :

are the mails setup on an Exchange Server system?


 

Steve Herrod :

If so, then the mailbox could just be shared between all 8 staff members who can access it when they are working


 

Steve Herrod :

this will mean there aren't multiple copies of the e-mail forwarded to each recipient


 

Steve Herrod :

Let me know when convenient and I can go into more detail


 

Steve Herrod :

Cheers


 

Steve Herrod :

Steve


 

Customer:

Yes its an exchange server. How do I set this up?

Steve Herrod :

do you know what version of Exchange is being used?


 

Steve Herrod :

to add it to an Outlook 2010 client you can do the following


 

Steve Herrod :

  1. While logged in to Outlook select File Tab and click on Account Settings.

  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.

  3. In the Change E-mail Account window select the More Settings button.

  4. Navigate to the Advanced tab.

  5. In the 'Open these additional mailboxes' display select the 'Add' button.

  6. Enter the name of the shared mailbox and select OK.

  7. Select OK again and close all previous windows.

  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Steve Herrod :

but that will depend on how the mailbox is setup in the Exchange system


 

Steve Herrod :

Let me know


 

Steve Herrod :

Cheers


 

Steve Herrod :

Steve


 

Customer:

Thnaks that worked a treat

Steve Herrod and 2 other Microsoft Office Specialists are ready to help you

Related Microsoft Office Questions