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Andy
Andy, Computer Engineer
Category: Microsoft Office
Satisfied Customers: 23538
Experience:  Experienced in all versions of MS Office Products.
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Cannot open any Microsoft Office files as message comes up

Customer Question

Cannot open any Microsoft Office files as message comes up to say I have not activated my software. Have been using ExCel and Word on this computer for a year since I purchased it.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Andy replied 2 years ago.
Hello!
I am Andy and I will be glad to help you out with your issue today. Please Reply to me with doubts / questions till you are 100% satisfied.

What is the make and model of the computer ?

Have you ever purchased a copy of Office (either along with computer or later on) ?

Are you trying to use the Product Key located on a label on the computer ?

Andy
Customer: replied 2 years ago.

Acer - Aspire 5750Z


 


Bought Office preloaded with computer.


 


No. Product key was separate for activating after I bought it.

Expert:  Andy replied 2 years ago.
Hi,

Acer gives a trial version of Office with the computer. So, my question is that did you separately purchase a Full version of Office from them ?

Andy
Customer: replied 2 years ago.


Yes, I did. I have found the bill from PC World. It has been up and running since mid-September last year.

Expert:  Andy replied 2 years ago.
Hi,

Please do this and let me know result via the REPLY TO EXPERT button.
Do NOT RATE this answer till your problem is solved.

If you already own MS Office then as per the symptoms this generally happens due to software bug.

Please try giving a call at following number ... and reach a support executive who will have to issue you a new Product Key.

MS Office support : 0844 8002400

Let me know result via the REPLY TO EXPERT button.
Andy

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Experienced in all versions of MS Office Products.