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ITTechChris, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1094
Experience:  6+ years of professional experience as a IT Technician
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Sage Instant Accounts will not connect with Excel - how do

Customer Question

Sage Instant Accounts will not connect with Excel - how do i make it do so?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  ITTechChris replied 4 years ago.

ITTechChris :

Hi and welcome to Just Answer/Pearl, the highest ranked third party Q & A site in the world.
My name is Chris and I am a professional technician here to provide you with my best professional knowledge possible and submitting it to you as an answer.

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ITTechChris :

Import transactions, you need the customer, supplier and bank accounts there so they would need to be imported first.

ITTechChris :

File > Import > Audit trail transactions

ITTechChris :

I will be here for your reply.

JACUSTOMER-pcx3k7ge- :

I have tried to do this but whenever I try sending anything to Excel it just comes up 'Failed to connect to Excel'

Expert:  Lindie-mod replied 4 years ago.
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Expert:  ITTechChris replied 4 years ago.
What I would like you to do from here is to backup if needed, uninstall both programs, reboot, reinstall, import the back up and try it again.

You may have to do a system restore.

This is for Windows Vista and 7 (let me know if you are using anything different).

1.Left click on the 'Start' button
2. On 'Search Programs and Files' type in 'System restore'.
3. Select 'System Restore'.
4. Follow the steps and restore the computer to the time before the incident took place (preferably the day or 2 before)
5. Wait for the computer to restore and restart (this will happen by itself once you have followed the steps.
6. When the computer restarts and you log in, see if the problem is gone.

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