Hi my name is XXXXX XXXXX I will try to help you with this.
This can happen for a few reasons. Make sure you installed Word and Outlook with the same Suite or package. If it's two different programs...this can be difficult to troubleshoot.
Here are some steps
To change the default e-mail program to Outlook yourself, follow these steps:
ImportantThis section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Typically, Excel 2007, PowerPoint 2007, and Word 2007 automatically display the correct e-mail options when the required registry keys are present. If these programs do not display the e-mail options after you use the methods described here, add the e-mail options to these programs. To do this, follow these steps:
As a workaround, you can attach the Office file to your message from your e-mail program by browsing to the file location
I have done the IE option all ok there
Also saw the registry fix but go confused there
Can I work through the registry fix with you?
we can sure try!
I am very familiar with editing the Registry...just not sure how I am going to help you follow the instructions. They are pretty straight forward...but let me know where you are getting confused.
Working on tha t now
But I don't see the entries
Ok, so first when you type regedit, your registry will open. This is like a file tree similar to Windows Explorer but for the registry.
The only one that's there is mapi reg-sz which is set a 1
Does that make sense to you?
You need to minimize all the menus by pressing the - sign so that all you are seeing is the 5 or so main menus. One should be HKEY_LOCAL_MACHINE
ok. Got it.
Yeah you posted where you were before I finished . Sounds like you were in the correct place. Just browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
I understand how to get to the right part and I am on the windows messaging subsystem
ok I am getting these instructions from this link:
It says 2007 but should be the same
If any of these registry values are missing, follow these steps to add the values:
You need to follow these steps to create each one that is missing.
looking at that....
This is a bit 'scarey' - do I add each string e.g. CMC - as a name, make it 1 and then add the next tring CMCDLLNAME etc?
Yeah, make a string, name it MAPIX or whatever is on the list. Then open it and change the value as listed
I thinkn (hope) I have done that correctly
ok. Typically, Excel 2007, PowerPoint 2007, and Word 2007 automatically display the correct e-mail options when the required registry keys are present. If these programs do not display the e-mail options after you use the methods described here, add the e-mail options to these programs. To do this, follow these steps:
So for the one CMCDLLNAME The type is now 'REG_SZ' and data is Mapi.dll'
Is that correct?
And for CMCDLLNAME32 the data is Mapi32.dll
ok so I have made thos changes.
Do I exit the registry and will that save the changes?
yes any change you make in the registry is live
no saving required
What do I do next? Resart word or reboot?
You can try to open Word
ok doing that. Fingers crossed.
Darn. Still greyed out!
If I reboot how do I get back to you?
You can hit Ctrl + D to bookmark this page
Will that get be back into chat with you?
HAve you done a repair of MS Office yet?
Yes I did that as the fist step
This part is IN word...after opening word...you follow them
1. On the File menu, click Program Name Options. 2. Click Customization, and then click All commands in the Commands list. 3. Click the command that you want, and then click Add to add the command to the Quick Access toolbar. For example, click Send for Review, and then click Add to add the Send for Review command to the toolbar. 4. Click OK.
Did you do this part alrady?
I am back again.
Have just rebooted but sadly the problem persists
Just looking at what you advised in the last bit
ok, yes let me know if that changes anything
With the Customization part - the command is already in the ribbon - it's greyed out.
I.E. it's in the Quick Access Toolbar
but greyed out
I might try resetting it
Restting didnn't work either
ok. I'm out of ideas. I'm sorry we weren't able to get it to work. I will opt out and see if another expert can assist you. This is short of reinstalling your MS Office completely. If you are willing to give that a try, it seems to be the next logical step. If you'd rather not, I'll opt out. If you end up reinstalling after working with someone else, please consider giving me a positive rating since that is my next recommendation. Be sure you backup Outlook before uninstalling so you don't lose anything.
OK thanks for your help. This is an annoying problem as I use that facility many times per day.
ok. Sorry again for that. Please let me know if you are going to reinstall or if you want me to opt out first.
Just confirming - I have fixed the problem
I remembered after speaking
to you that installed a new program yesterday (Office Guard I think it was called ) - All to do with DRM managment of MS products).
I thought that may be causing the problem and uninstalled that. Then rebooted
All is now back to normal
At least it's all fixed. YOur assistance was appreciated because it confirmed I was correct in everything else I had tried.
Cheers XXXXX XXXXX now closed.Cam