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Customer Question

I AM USING MS OFFICE OR WINDOWS 2007 HOME AND STUDENT EDITION. I UPLOADED MS 2010 WORD DOCUMENTS TO EDIT THEM. THEY AUTO SAVED IN COMPATIBILITY MODE AND I CAN'T MAKE MORE CHANGES! PLEASE HELP ME, AS THIS IS MY RESUME AND I NEED TO SEND IT OUT TODAY!
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  nalosin replied 2 years ago.

nalosin :

Hello


 

nalosin :

and welcome to JustAnswer.com


 

nalosin :

I will do my best to help with your question


 

nalosin :

Are you able to open and view the document?


 

Customer :

yes

nalosin :

Ok. Please do this


 

nalosin :

after you open the document click on Office button at top-left corner of Word


 

nalosin :

and click Save As


 

nalosin :

then save file as new name, and make sure that "Save as Type" is Word Document (*.docx)


 

nalosin :

Then open that file and try to Edit it


 

Customer :

I did; about 100 times!

nalosin :

Are you able to upload the file to www.wikisend.com


 

nalosin :

I'll make it editable


 

Customer :

I will try

nalosin :

Ok. Send me the link that you get from wikisend.com


 

Customer :

I will try

nalosin :

Ok. Let me know


 

nalosin :

Are you there?


 

Customer :

Yes. I uploaded my document to wikisend and lost contact with you. Did you get the document?

nalosin :

No. Can you please copy/paste the link for donwload


 

Customer :

What download?

nalosin :

when you upload file to www.wikisend.com


 

nalosin :

you will get a link bellow


 

nalosin :

you have to copy that link and paste it here


 

Customer :

How do I do that without losing contact with you again?

nalosin :

so I can download it


 

nalosin :

open new Internet Explorer window


 

nalosin :

leave this one to chat with me and work in other window


 

Customer :

So, I minimize this page and go to wikisend.com and copy the link?

Customer :

I'm sorry....below? Below where? I am confused, as you can tell.

nalosin :

On wikisend.com page you will see a link after you upload the document


 

nalosin :

I need that link to be able to download


 

Customer :

OK

nalosin :

it will say "Download link"


 

Customer :

I am trying to send the link, but I keep getting an error message from Internet Explorerer. I will try again, please don't go away!

nalosin :

Just copy link from "Download link" text box


 

nalosin :

and paste here in chat


 

Customer :

OK

Customer :

D:\Mary Jo Brown Resume - 09-05-12.docx

nalosin :

It seems that you don't understand


 

nalosin :

when you open www.wikisend.com page


 

nalosin :

there is a Browse button


 

nalosin :

when you click on it you will get File Upload window and there you have to navigate to your document and select Open


nalosin :

then click Upload button


 

nalosin :

after that you will get "Download link" and in text box link like: http://wikisend.com/download.........


 

nalosin :

you have to select that link and copy it


 

nalosin :

then to paste it here


 

Customer :

OK..

Customer :

wikisend is having a server problem...can I email you the document?

nalosin :

I am not able to receive emails


 

nalosin :

because of privacy


 

nalosin :

I just uploaded the file to wikisend.com


 

nalosin :

can you try in few minutes


 

Customer :

I have tried many time, get the same error. Is there another site I can upload to?

Customer :

If you all can't do anything about it.....I guess I need a refund....although it is wikisend's fault.

Customer :

Why do you all not provide a way to upload to your site?

nalosin :

Ok. Please try this alternative


 

nalosin :

open your document


 

nalosin :

and in another window open new Microsoft word document


 

nalosin :

click anywhere in your resume document and press CTRL+A on your keyboard


 

nalosin :

all text will be highlighted.. Then press CTRL+C on your keyboard


 

nalosin :

then switch to new word document which is empty and press CTRL+V in it


 

nalosin :

then save that document and close it


 

nalosin :

then open it again and try to edit it


 

Customer :

ok

nalosin :

Ok. Let me know how it goes


 

Customer :

It didn't work....said the original document is locked.

nalosin : Are you able to highlight and copy?
nalosin : Can you try to use toolbar just above this chat to upload the file?
Customer :

Yes, I can highlight and copy. I had to get in the shower - going out to dinner. So I will not be available continuously. I will try the above process real quick...husband rushing me..can;t do right now.

nalosin :

ok. Not a problem


 

nalosin :

let me know when you are back


 

Customer :

Since my issue was not resolved...do I get my money back?

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