I hope you received my last reply stating that I could not achieve your recommendation of changing Office.
That means I have not solved my problem so I cannot state that I am satisfied although you have given a suggested solution.
Where do we go from here?
Are you still going to charge me?
I shall repeat my first reply:
1. I could not find "Office" I found "Microsoft Office 97, Professional Edition" in Program Files - "Add or Remove Programs".
2. When I right clicked on "Change/Remove" I was asked to insert the installation CD. I do not have this CD as the Windows XP I have on my machine was an upgrade from OEM Windows 98, carried out by a professional computer shop some years ago.
I am therefore unable to try the solution you have suggested.
Thanks very much Chris.
I have two issues here.
Firstly I can't fault you on the replies you have given me. However since I have not been able to resolve the problem that I approached you with in the first place I feel I should not have to pay.
Can you arrange for me to have a refund.
I cannot rate you negatively because you have replied promptly and, in my view, professionally.
It's just that you have not solved my problem . . .