How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask OfficeExpert Your Own Question

OfficeExpert
OfficeExpert, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 2126
Experience:  Providing support for MS packages for more then 10 years
47701907
Type Your Microsoft Office Question Here...
OfficeExpert is online now
A new question is answered every 9 seconds

I have just bought a new laptop and i have transferred all

Resolved Question:

I have just bought a new laptop and i have transferred all of the files from my old laptop to this new laptop except all of my Outlook email and diary records. How do i do that??

Greg Fraser
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  OfficeExpert replied 2 years ago.

OfficeExpert :

Hi,


Click on this link and follow the steps to transfer your email and contacts to the new computer


http://office.microsoft.com/en-us/outlook-help/move-contacts-to-another-computer-HA010242705.aspx


 

OfficeExpert :

let me know if you have any question.

Customer:

The information was not helpful as I have Outlook 2010 on the old and the new computer


 


Greg

OfficeExpert :

no problem i will give you all info about 2010.

OfficeExpert :

  1. Importing Outlook Data File(.PST) from Outlook 2003/2007 and Outlook 2010 itself

  2. Exporting Complete Outlook 2010 Items


 


The first part will come handy for users who want to migrate all their data(emails, contacts, calendars, etc) from Outlook 2007 to Outlook 2010. While the second part will come handy if you want to make a complete backup of Outlook 2010 without using any 3rd party tool. The procedure for both importing and exporting are similar to Outlook 2007, instead there is now a new Office button in Outlook 2010.

OfficeExpert :

Click the link to open and follow the steps let me know if you have any question.


 

Customer: Unfortunately this is not working for me. why does it have to be so complicated
OfficeExpert :

it is not complicated at all

Customer: well i cannot get ot to work for me!!!!
OfficeExpert :

create a new folder on the desktop and then use the export option and save the files on it


 

Customer: which desktop - the old one or the new one
OfficeExpert :

work on the old one to save the pst and contacts on the old desktop screen


 

Customer: where do i find them?
OfficeExpert :

open your email on the old computer

Customer: done
OfficeExpert :

do you want me to give you video steps


 

Customer: no. i just want to know how i save the pst and contacts to the desktop
OfficeExpert :

sir you there?


 

OfficeExpert :

ok


 

Customer: yes
OfficeExpert :

click on the file menu and select import export.


 

Customer: done
OfficeExpert :

select export to file option


 

OfficeExpert :

hit next


 

Customer: done
OfficeExpert :

now select personal folder file pst

OfficeExpert :

select your inbox

OfficeExpert :

hit next


 

OfficeExpert :

hit finish dont change any settings

OfficeExpert :

now you get a box popup give the file a name as inboxbackup

Customer: you have lost me with select personal folder file pst
OfficeExpert :

after you selected the personal folder hit next


 

Customer: i am still with the import/export wizard with export to a file
OfficeExpert :

do you want me to remote access and back it up for you?

Customer: ok
OfficeExpert :

Click on the link and run the tool i will be connected then

OfficeExpert :

Me: i am connected now
Me: is this the old computer?
Guest: but you are on my new computer not the old one
Me: open the justanswer email on your old computer and then run the tool
Me: i will end the session on this computer

OfficeExpert :

i will give a new link for the old computer


 

OfficeExpert :

try this on the old computer..

Customer: how do i get that over to the old computer
OfficeExpert :

open your email on old computer you will see justanswer email open that and click on view my answer there you will get the link.

Customer: done
OfficeExpert :

now open the link and run it

Customer:

i am on

OfficeExpert :

ok

Customer: i am open on the new computer
OfficeExpert :

are you there sir?


 

OfficeExpert :

i am waiting for you to run the remote tool on the new computer

OfficeExpert :

Me: i am connected now
Me: let me take the mouse
Me: can you open import export option
Guest: on outlook
Me: yes
Me: please leave the mouse
Guest: ok
Me: thanks
Me: please be patience it has a whole lot of data
Guest: you are doing well. will you do th calendar too
Me: yes sir i will definately do the complete email backup for you
Me: sir you there?
Me: do you have a flash drive
Guest: yes
Me: do you have a flash drive
Guest: yes
Me: please connect it on this computer
Me: i will copy the backup on to it
Me: wait for 2 mnins
Me: 2 mins
Me: remove the flash drive and connect it to the new computer
Guest: ok
Me: and open the new link on your new computer
Me: for remote


 


 


 


i see that you have opened a new question please respond to this new email and then rate my answer.

OfficeExpert :

are you getting my reply on this chat sir?

OfficeExpert :

The rating system is enabled now you may click.

OfficeExpert :

if you have any question let me know.

OfficeExpert :

i see you posted a new qustion which i have closed it as you may be charged twice so i closed it.

Customer:

Thank you for your help with loading up Outlook on my new computer. It is all there now!!! Thanks for being so patient with a grumpy 64 year old. I really appreciate your patience and assistance I rate your service as excellent Best wishes Greg

OfficeExpert, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 2126
Experience: Providing support for MS packages for more then 10 years
OfficeExpert and 6 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional