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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 650
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have installed Microsoft Office v.X in my computer. It shows

This answer was rated:

I have installed Microsoft Office v.X in my computer. It shows up in Applications,but the icon for Word shows on the doc, but when I click on it, the program Word does not open. How do I get the icon to respond and open?

NewITZone :

Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.

NewITZone :

Please let me know when you will be ready for chat.


 

Customer:

I will be ready tomorrow at 7AM

NewITZone :

Okay. I will wait for you.


 

Customer:

I'm here

Customer:

Please explain what has happened, and what I can to to rectify the issue.

NewITZone :

Hello.


 

Customer:

Hello

NewITZone :

Would you please tell me your operating system name Office version


 

Customer:

This is m


Microsoft Office v.X

NewITZone :

You mean Mac OS X


 

Customer:

I guess so- not too computer savvy. Have and I Mac purchased in 2010, pages on the dock and just loaded this Microsoft program.

NewITZone :

Was it worked?


 

Customer:

The Microsoft program is loaded, Word icon on the dock, but won't open. That's the problem.

NewITZone :

Any error occurs?


 

Customer:

Nothing happens when I double click the Word icon.

NewITZone :

ok.


 

Customer:

Have you got the info re: my issue?


 

NewITZone :

 



  1. From the Apple menu, select About This Mac.

  2. The resulting window shows your operating system version.

Customer:

Mac OS X version 10.6.8

NewITZone :

ok.


 

NewITZone :

Please hold on.


 

NewITZone :

Whats happen if you try to run excel or power point?


 

Customer:

Haven't tried that. Just really interested in Word at this point since I have the icon.

NewITZone :

Do you have any word document?


 

Customer:

No

NewITZone :

Could you please remove office and install it again?


 

Customer:

How do I remove?

NewITZone :

The Remove Office tool is available on the Microsoft Office v. X Installation CD-ROM, in the Remove Office folder, which is located in the Value Pack folder. You can run the Remove Office tool directly from the Office v. X CD-ROM, or you can copy the tool to your computer's hard disk and then run it.


 

Customer:

Just inserted disc.

NewITZone :

Ok. Please take your time.


 

Customer:

see the remove office line with a red arrow in front. Do I click that?

NewITZone :

yes.


 

NewITZone :

After complete the uninstallation process, install it again.


 

NewITZone :

Actually many users who have MAC OS 10.6.8 and Microsoft Office v.X faced the same problem before.


 

NewITZone :

That is why I started from the first.


 

NewITZone :

After install run excel or power point-->click on Help on the top Menu Bar and select "Check for Updates


 

Customer:

The Word Icon is still on my dock, even though the process you sent is done.

NewITZone :

ok.


 

Customer:

Should I start again to reinstall?


 

NewITZone :

Do you have any previous version of office installed in you computer.


 

Customer:

No

NewITZone :

ok.


 

NewITZone :

Please open excel or power point.


 

Customer:

Some miracle just occurred. I double clicked on the word icon and everything came up!!!1

NewITZone :

Nice man.


 

NewITZone :

Happy to hear you from.


 

Customer:

So, I hope this means all is well ???????? Why did I have to remove , and didn't even get to reinstall?

NewITZone :

no.


 

NewITZone :

Some how your office got duplicate entries. When you start the office remove tools it uninstall the duplicate one.


 

NewITZone :

Now every thing is fine.


 

Customer:

Hurray!!!!! SUCCESS!!!!!! THANKS.

NewITZone :

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