My name is James
Welcome to Just Answer
Is this using Outlook have you adjusted the Zoom ?
No. How do you do that?
In bottom right had corner of Outlook
You will see a zoom Bar If using Outlook
(See screenshot )
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Move the zoom Slider and see if that Helps
If you still have an issue i will remote on and have a look for you
Please let me know
And rate my Answer with the Smiley Faces
Actually once you told me it was a zoom issue I was able to fix it using the laptops mouse pad. Thanks,