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Ask nalosin Your Own Question
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.
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Have product key card and have downloaded software. Have the

Customer Question

Have product key card and have downloaded software. Have the product key info but didn't enter at right time so still haven't activated. What next?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  nalosin replied 4 years ago.

nalosin :

Hello

nalosin :

and welcome to JustAnswer.com

nalosin :

I will do my best to help with your question

nalosin :

Are you referring to Microsoft Office?

JACUSTOMER-wuhlv97m- :

Yes, Office Home and Student2010

nalosin :

Are you able to start for example Word

JACUSTOMER-wuhlv97m- :

I don't think so. Think I have a 30 day copy of the Office products. Think the Office software is on my computer after the download but I need to provide my Product Key.

nalosin :

Ok. Please open Word, then go to Help -> About -> Activate product

JACUSTOMER-wuhlv97m- :

I don't know how to get there.

nalosin :

Please look at top-right for ? blue icon

JACUSTOMER-wuhlv97m- :

I see it. What next.

nalosin :

click on it

nalosin :

look there if you have Activate Product to click

JACUSTOMER-wuhlv97m- :

Don't see that

nalosin :

Ok. Click on File -> Help -> Activate Office

JACUSTOMER-wuhlv97m- :

Maybe I am not looking in the right place. All I see on ?blue icon has info about the call.

nalosin :

Ok. Try the other instructions

nalosin :

Open Word, then open File -> Help -> Activate Office

nalosin :

to the right of Help screen should be licensing information

JACUSTOMER-wuhlv97m- :

Don't think I am in the right spot.

nalosin :

Did you open Help?

JACUSTOMER-wuhlv97m- :

All I see is using Chat.

nalosin :

Ok. Did you open Word?

JACUSTOMER-wuhlv97m- :

No. I said before I don't know how to get there from here.

nalosin :

Ok. Leave this chat window open

JACUSTOMER-wuhlv97m- :

ok

nalosin :

then open Start and look for Microsoft Office in programs

nalosin :

there should be all programs, and just open Word

JACUSTOMER-wuhlv97m- :

I can get to Office Starter and see the activate. What do you want me to do.

nalosin :

yes

nalosin :

open that and the screen where you have to enter product key will show up

nalosin :

there enter your product key and office should be activated

JACUSTOMER-wuhlv97m- :

Said there were setup erros. Only one instance of setup maybe run at a time. Then it said Unable to install Office because of missing or corrupt file. Contact mfg.

nalosin :

Ok. Please open the link bellow and download and install Office again

nalosin :

Please when you have a chance bookmark (add to Favorites) this page

nalosin :

in case we get disconnected, open the page from there

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