and welcome to JustAnswer.com
I will do my best to help with your question
Are you referring to Microsoft Office?
Yes, Office Home and Student2010
Are you able to start for example Word
I don't think so. Think I have a 30 day copy of the Office products. Think the Office software is on my computer after the download but I need to provide my Product Key.
Ok. Please open Word, then go to Help -> About -> Activate product
I don't know how to get there.
Please look at top-right for ? blue icon
I see it. What next.
click on it
look there if you have Activate Product to click
Don't see that
Ok. Click on File -> Help -> Activate Office
Maybe I am not looking in the right place. All I see on ?blue icon has info about the call.
Ok. Try the other instructions
Open Word, then open File -> Help -> Activate Office
to the right of Help screen should be licensing information
Don't think I am in the right spot.
Did you open Help?
All I see is using Chat.
Ok. Did you open Word?
No. I said before I don't know how to get there from here.
Ok. Leave this chat window open
then open Start and look for Microsoft Office in programs
there should be all programs, and just open Word
I can get to Office Starter and see the activate. What do you want me to do.
open that and the screen where you have to enter product key will show up
there enter your product key and office should be activated
Said there were setup erros. Only one instance of setup maybe run at a time. Then it said Unable to install Office because of missing or corrupt file. Contact mfg.
Ok. Please open the link bellow and download and install Office again
Please when you have a chance bookmark (add to Favorites) this page
in case we get disconnected, open the page from there