Hi, as per the problem you have posted in the quetion list there are two ways we can get it fixed, one a less time consuming and a quickfix by using a
remote access tool through which i will be giving you a remote link and all you have to do is click on it to run the tool once connected i will be able
to troubleshoot myself and you simply watch the screen, this will save you a whole lot of time.
Second option is i will provide you steps and you have to follow on your screen to get close to resolution, we might have to try several steps as i do not see your screen whats
going on, this is basically time consuming and a sort of trial and error. Resolution might not be successful and in remote session i know what all steps to perform as per the
situation on the screen. Do let me kwow which one you will prefer.
Remote access is a value added service however this time i am offfering you for free with no additional charge to your existing question posted.
Let me know.
Hello, I had been waiting for an answer by email but none came so I signed in here again. I would like to try the first solution you described in which you use the remote access tool to fix my problem.
Are you still there?
yes i am there.
let me give you the remote tool to run
click on the link and run the tool.
let me know once connected.
where is the link?
It seems to be trying to do something
i am getting connected
please reconnect me again.
Me: hiMe: i am connected nowGuest: okMe: when did you purchase the office software?Guest: late last nightGuest: after midnight I thinkMe: do you have the download link on your email?Guest: I can get itMe: please open it for meGuest: u want me to send it?Me: on your screenGuest: I am trying to find it I have downloaded it do you want me to open the download?Me: yesMe: ok i see thatMe: let me take over the mouseGuest: kMe: thanksGuest: tere is another one just a secGuest: see it?Me: i see thatMe: its installing now, i will let you know why it was not working when you were trying.Guest: kMe: let me complete the installationMe: please be patient it will take some timeMe: i have to disable the mcafee temporarilyMe: as it may be interruptingMe: i have to boot the computer in save modeMe: sir you there?Guest: yMe: okGuest: went to get drinkMe: no probs
waiting for you to connect me.
let me know when you are back.