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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5909
Experience:  Technical Director of IT Company
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My Windows Live Mail gets an error message --unable to send

Customer Question

My Windows Live Mail gets an error message --unable to send or receive message for my account Server error 0X800CCC90 Server response -ERR inactivity time outServer MailBTinternet Windows Live Mail Erroe 0X800420CD Bt have tested yahoo mail sending a test message and say this is a Windows problem. Can you help?


 


The problem from your page is that you respond by email which for me does not work  yet I do not have a mobile phone for text

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 1 year ago.


Yes I am happy for you to do that.


Funnily email just worked ut this problem has been getting worse for a month now .At first 50% of the time now 95%

Customer: replied 1 year ago.


Yes please

Expert:  James K. replied 1 year ago.
http://67.192.95.188:8040/?Session=be3867aa-d86b-4244-b2cf-113623869a1b&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Expert:  James K. replied 1 year ago.
Cheers James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5909
Experience: Technical Director of IT Company
James K. and 7 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

Switched on compurer and the problem has returned

Expert:  James K. replied 1 year ago.
Thanks

Thats strange all was good ,

Can you restart again ?

Is the error for the same account?
Customer: replied 1 year ago.


Yes

Customer: replied 1 year ago.

Do you want me to switch the computer off and then on again is that what you mean by restart

Customer: replied 1 year ago.

Is anyone there

Expert:  James K. replied 1 year ago.
Yes please
Customer: replied 1 year ago.


Having waited for an hour I am afraid I have to record that I am not satisfied

Customer: replied 1 year ago.
Relist: Other.
The advisor took over computer and said the problem was fixed but later I found it wasn't and told him but there appears to be no one there
Expert:  James K. replied 1 year ago.

Thats no problem

 

I am not always online

 

I need the exact error message your getting ?

 

And i asked you to Restart ?

 

Customer: replied 1 year ago.


I restarted the computer and the error message is the same as before.


Do you want me to retype it

Expert:  James K. replied 1 year ago.

http://67.192.95.188:8040/?Session=57dd37bd-d9ef-49c8-a18a-9f4325a50692&SUPPORT=NET

 

Click the link then agree and then run /ok /yes when asked

 

Customer: replied 1 year ago.


Still have the same problem

Expert:  James K. replied 1 year ago.

Did you restart the machine ?>

 

Customer: replied 1 year ago.
,


Yes

Customer: replied 1 year ago.
,


Yes

Are you there
Expert:  James K. replied 1 year ago.

Yes it takes me more than a few mins to reply

 

Ok then Next step

 

Can you log into the Webmail version of you email

 

As you already have the Inbox Email saved on your Machine

 

Can you delete all the emails in the Inbox ( you have them in Windows Live mail)

 

Then When the Webmail Inbox is clear > Restart the machine and test again

 

this Rules out any messages causing the issue

 

let me know James

 

Customer: replied 1 year ago.
, ,


Yes

I notice that I now have a message bottom right with the red XThere are over 17000 of these messages because of the work done earlier. Do you really want me to delete them all as it will take hours and I will not do it today because it is now 8-35pm here
Customer: replied 1 year ago.
, , ,


Yes

I notice that I now have a message bottom right with the red XThere are over 17000 of these messages because of the work done earlier. Do you really want me to delete them all as it will take hours and I will not do it today because it is now 8-35pm here
Expert:  James K. replied 1 year ago.

I think you miss undertsnading

 

I am asking you to deleet them from the webmail not WLM

 

(has nothing to do with the work done earlier )

 

Or we can look to carry on tommorow its 8.35 here also

 

Customer: replied 1 year ago.


Have now deleted from live mail over 17000 emails not sure I understand the differance between webmail and livemail

Expert:  James K. replied 1 year ago.

Ok well thats not what i asked you to do

 

Webmail is BTYahoo where you get the email.

 

 

Customer: replied 1 year ago.

sorry but How do I access this as I am set for livemail and I know by computer access Bt accessed it but dontknow how

Expert:  James K. replied 1 year ago.
Not a problem shall we pick this up tommorow and i will remote on and show you
Customer: replied 1 year ago.


Ok what sort of time because we have a time differance

Expert:  James K. replied 1 year ago.

I dont think we do I am on GMT

 

I will be here from 12 midday for 10-14 Hours

Customer: replied 1 year ago.

OK thought you were in the US so I will make contact about 2pm GMT


Signing out now

Expert:  James K. replied 1 year ago.

no problem

 

Cheers James

 

Customer: replied 1 year ago.


Little earlier than I thought I would be as had dental appointment which went well.


so where do we go from here

Expert:  James K. replied 1 year ago.
Thanks

I will be about 30 mins and i will send you a link to connect
Customer: replied 1 year ago.

OK


Just switched on email and it worked.


Switched off and tried again and got the error so it is intermitant

Expert:  James K. replied 1 year ago.
Ok
Customer: replied 1 year ago.


Seems a long 30 mins. How near are we to contact

Expert:  James K. replied 1 year ago.

Sorry I am here

 

Still getting the error message ?

 

Customer: replied 1 year ago.


Yes

Expert:  James K. replied 1 year ago.

http://67.192.95.188:8040/?Session=f70d389d-64e6-42b1-b692-5c8497e0f57e&SUPPORT=NET

 

Click the link then agree and then run /ok /yes when asked

Customer: replied 1 year ago.


OK

Expert:  James K. replied 1 year ago.

Ok come back when you have completed it

 

Customer: replied 1 year ago.


Now completed

Expert:  James K. replied 1 year ago.

Perfect

 

Now restart the Machine , then check at Bt Webmail that your Mailbox is Empty

 

Then Open Windows Live Mail and test

 

Cheers James

 

 

Customer: replied 1 year ago.


Not sure I remember how to get to bt webmail can you just advise

Customer: replied 1 year ago.


Thanks I will sign off and then come back when tested

Expert:  James K. replied 1 year ago.
Ok let me know
Customer: replied 1 year ago.

Seems ok but no emails to download as btyahoo cleared. Also problem intermitant but i guess i will soon know.


Is it ok to download AVG antivirus to protect my computer as I feel vulnerable


 

Expert:  James K. replied 1 year ago.
sure let me know
Customer: replied 1 year ago.


Thanks I will sign of now and do it.


 


thanks for yor patient help

Expert:  James K. replied 1 year ago.
No problem anytime

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