Microsoft Office Questions? Ask a IT Expert for Support ASAP
My Windows Live Mail gets an error message --unable to send or receive message for my account Server error 0X800CCC90 Server response -ERR inactivity time outServer MailBTinternet Windows Live Mail Erroe 0X800420CD Bt have tested yahoo mail sending a test message and say this is a Windows problem. Can you help?
The problem from your page is that you respond by email which for me does not work yet I do not have a mobile phone for text
Yes I am happy for you to do that.
Funnily email just worked ut this problem has been getting worse for a month now .At first 50% of the time now 95%
Switched on compurer and the problem has returned
Do you want me to switch the computer off and then on again is that what you mean by restart
Is anyone there
Having waited for an hour I am afraid I have to record that I am not satisfied
Thats no problem
I am not always online
I need the exact error message your getting ?
And i asked you to Restart ?
I restarted the computer and the error message is the same as before.
Do you want me to retype it
Click the link then agree and then run /ok /yes when asked
Still have the same problem
Did you restart the machine ?>
Yes it takes me more than a few mins to reply
Ok then Next step
Can you log into the Webmail version of you email
As you already have the Inbox Email saved on your Machine
Can you delete all the emails in the Inbox ( you have them in Windows Live mail)
Then When the Webmail Inbox is clear > Restart the machine and test again
this Rules out any messages causing the issue
let me know James
I think you miss undertsnading
I am asking you to deleet them from the webmail not WLM
(has nothing to do with the work done earlier )
Or we can look to carry on tommorow its 8.35 here also
Have now deleted from live mail over 17000 emails not sure I understand the differance between webmail and livemail
Ok well thats not what i asked you to do
Webmail is BTYahoo where you get the email.
sorry but How do I access this as I am set for livemail and I know by computer access Bt accessed it but dontknow how
Ok what sort of time because we have a time differance
I dont think we do I am on GMT
I will be here from 12 midday for 10-14 Hours
OK thought you were in the US so I will make contact about 2pm GMT
Signing out now
Little earlier than I thought I would be as had dental appointment which went well.
so where do we go from here
Just switched on email and it worked.
Switched off and tried again and got the error so it is intermitant
Seems a long 30 mins. How near are we to contact
Sorry I am here
Still getting the error message ?
Ok come back when you have completed it
Now restart the Machine , then check at Bt Webmail that your Mailbox is Empty
Then Open Windows Live Mail and test
Not sure I remember how to get to bt webmail can you just advise
Thanks I will sign off and then come back when tested
Seems ok but no emails to download as btyahoo cleared. Also problem intermitant but i guess i will soon know.
Is it ok to download AVG antivirus to protect my computer as I feel vulnerable
Thanks I will sign of now and do it.
thanks for yor patient help