Hello and thank you for your question, my name isXXXXX Support Specialist, glad to assist you today.
The Word document you are seeking, do you typically save it in one location on your PC, like the Documents folder, or a custom folder you have created for saving Word documents to?
Hi my name isXXXXX is actually for my husband who has lost a Word file on his mac today.
It was saved to desktop as usual
Thanks for clarifying that Shari
Have you checked the Trash for that missing document?
Just re checking that now thanks
thanks- I will standby
is there a way to search trash by date?
No, actually the best way to check for any document is to put the document's name
in the Spotlight box which is the magnifying glass icon located in the upper right corner of your screen
that searches your entire Mac OS X volume directory
for any files as long as you still know the name of that file
No sign of any word doc with that name, except identical versions to the orginal. This was modified and saved as he went along but doesn't seem to exist with any edits at all.
and you have checked your Trash bin, correct?
Yes. Any other ideas please?
and the modified document,
was the named changed that was in anyway different than the original Word document, first created?
No, the same name all through.
Because if I am understanding you correctly Shari, you are looking for an original document that has been modified, but has the same name as the original document
Yes that's it.
So, that being the case, what I would suggest you do is open the original word document
Ok doing that now
and then from the open document's main toolbar
click on File
and select Open Recent from the menu
ok done that
Yes done that now
that should allow you to see at least the last 5-7 documents accessed most recently
now if you cannot locate that modifed document here
or can see it in the Trash,
that means somehow the modifications made to it may not have saved like they were supposed to be
I know this anomaly does sometimes occur in Word docs both in PCs and Macs
Yes - we think that is possible. He definitely was saving though as he went...so how is this possible?
although I am hoping that is not the case here, and maybe the file has displaced
Macs are simple Shari,
either they are going to save Word docs to the main desktop
or they will either be in a custom folder you have made
or you can also open a new Finder window
and from the sidebar
of Finder, check the Documents folder there for that modified Word document
Can't find it so far. The word doc may have been saved in a 'different version of word/microsoft office. does that matter or could it have been lost because of that?
Actually, that would make no difference, either
sorry for the delay Shari, I was thinking about that
I have MS Office 2004, 2008 and 2011 and documents created with Word for each
and they can be used between the versions
most of them rather
if they are of the same name, as long as they are compatible, they will work
What makes the difference is if an original document, now modified, has had its name changed
ok I thought not. I think that what may have happened is that by accident he 'replaced' with the old version when asked. If he'd changed the name then there would have been no problem
and in this situation, you have explained to me that you and your husband's document has not changed in name
I will admit to you Shari, I just had the same thing happen to me last month with my Word 2011 document
and this was the case even though I had the auto-save function activated in Word
It's a very hard lesson and a lot of work lost.
I did too :(
Ok, so there's nothing to be done from here?
that is why it hurts to share the facts about this issue- Word has no recovery feature for lost documents
I did see something online that you could buy but I think it was only for deleted items rather than 'lost'. Do you know about that?
I have use MS office on both my Mac and PCs and have had this occur at one point or another, although no too often forunately with the newer versions of Office for Mac 2011 and 2010 MS Office (PC)
It will work as long as the file that was deleted was actually saved by the Word application
For example there is an application called File Salvage for Mac 7.1
that is great at recovering files and documents
but if the saved document was not actively saved in the application with its modifications as in your case
there is a strong possibility even recovery software like that won't work
So not really worth trying the app in this case?
Well, I don't want to say that
Ok. fair enough. Hard to give up though!!
because you see Shari, if you know you that you saved the modified file
Then I would, if I were you, take a shot and try it out with a recovery software
it all depends on how important that data is that you are trying to retrieve
Ok maybe we'll give it a go then because it's pretty important and close to deadline.
and it NEVER hurts to have a recovery software at arms length
so you can use it anytime
So should we try that one you mention? do you have a particular site that you use?
Let me get some resources for you
Thanks, XXXXX XXXXX!
now is this recovery/undelete software you need for your Mac, correct Shari?
Ok spare me a few minutes and I will get some good links to some good software recovery apps
That's great help, thank you so much
1.) File Salvage 7.5 (New)
2.) Mac Disk Drill Recovery Software
3.) Stellar Phoenix Undelete for Mac
Ok, thank you we'll try one of those. Unless you can suggest anything else, we're both v grateful for your input.
these are the main three apps I can recommend highly for you and your husband Shari
and please feel free to bookmark this session page in your web browser
so if you need to ask me more questions relative to this subject, I can be contacted
once again. If you do come back to this session and simply type a response,
I will be notified, even if I am offline
Oh, ok. As you can guess we're pretty un- teccy so that's great if we do need more help. Thanks
that is why I can still be a resource post issue- for you
as long as this session as open especially
"is open"- sorry
So should I not finish this session yet or just return if needed?
Here are some post answer instructions I usually leave:
If you are satisfied that I have resolved your question to your satisfaction, please feel free to rate my service. We always like to know how our customers feel about our services, in an effort to continue improving our already high standards of good answers and customer service.
Finally, I thank you very much for allowing me to assist you.
Keep in mind also, when you Accept an answer, it does not mean the session is over, especially if the issue you received support from me, re-occurs once again.
Otherwise, if all is well , then there is no need to return. Should you desire to err on the side of caution, however, you are always welcome to bookmark this session so you can come back to this session and alert me.
Its a canned message, but it effectively lets you know my main focus is you as a valued customer Shari
hope that helps!
ok got it. Will bookmark in case. Fingers crossed. We're downloading Fire Salvage now! Thanks for your assistance...saved a marital dispute I reckon!