I'm leaving for an appointment now. I'll investigate this and respond when I return.
Thank you, Jeff
I clicked on Start and typed Outlook Express in the search box. A four panel screen was produced, so I must have it, but it doesn't appear under 'All Programs' or under 'Control Panel' by clicking on 'Programs and Features'. There are many entries under:
Microsoft Visual C+++2005 Redistributable
I don't know how to use it or set up an email account to send material drafted on Office 2007. Help would be appreciated.
Yes, I typed Outlook in the search box and 5 'headings' came up, all with entries on the line just below and indented, each with its own logo shape. Starting at the top:
logo (looks like a yellow clock face @ 10:10) followed by: - Microsoft
Office Outlook 2007
Control Panel (1)
logo (looks like a square behind a rectangle) - Go online to get
Windows Live Essentials
logo (looks like a square in front of a larger square with 'W' inside)
- Work with Erik (The title of one of my documents).
Microsoft Office Outlook (11)
Four different entries, each with logos looking like envelopes open or
logo - Microsoft Office Outlook
logo - Outlook.en-us
logo - OutlookMUI
Logo (tennis racket) - 'See more results'. - There after there are 21 more entries with logos too numerous to detail. Many are envelopes open or closed. The last 8 are logos that look like a page with a globe and lines (like text). Each logo is followed by the word 'setup'.
I hope this helps.
Yes that is the icon displayed. I clicked on MS Office 2007 and it displayed the screen with a note asking if I wish RSS feeds to be synchronized. I don't know what RSS feeds are and whether or not I want then synchronized. Please explain.
When I clicked on Microsoft Office 2007 again the same screen appeared absent the RSS feed note (I clicked Remind Me Later), but no start up wizard appeared. What should I do to obtain the start up wizard?
I clicked Start and pasted outlook.exe /firstrun in the search box. When I hit enter, the same outlook email page appeared, nut no setup wizard. Does that mean it's already set up?
If not, how can I obtain the setup Wizard?
I'm back after an appointment. I copied and pasted your instructions to MS Office Word 2007, printed it out to be sure I would follow it exactly. To open Outlook, I clicked on Start, typed Outlook in the search box and then double clicked on MS Office Outlook. Then I clicked on Next and chose Microsoft Exchange, POP3, IMAP, HTTP .
From there, I clicked 'New' and got another screen containing Name and type. The name was my usual XXXXX@XXXXXX.XXX email address. the type was POP/SMTP (send fron this account by default). At some point, it asked for the password XXXXX ISP had given me. I don't know what that is. Every time I open juno.com, I type a 4 letter password XXXXX it opens.
Regardless, it attempted to locate my XXXXX@XXXXXX.XXX encripted settings and failed. Then I allowed it to search for non-encrypted setting, and that also failed.
Then I filled in XXXXX@XXXXXX.XXX and POP/SMTP my 4-letter password XXXXX something and it worked. ?????
I'll test it after the evening news and get back to you with a report
I got the usual screen, clicked on Tools, then Account Settings. In Account Settings window, I clicked on new
I'm back at work setting up MS Office Outlook with my juno.com email address. I thought it was done yesterday, but it did not work. So I started over, and I got to the point:
Outlook tested the encrypted address and it failed. Then it tested the unencrypted address. That failed also, so I clicked Back and checked Manually, etc. and clicked on Next. Then I entered the Server Information:
Account Type: POP3, Incoming mail server: pop.juno.com, Outgoing mail server(SMTP) : smtp.juno.com. Then I typed Username:Customerand my password (I used the password XXXXX I've always used. If Juno gave me a password XXXXX ago, I don't know it. I left the Remember password XXXXX checked. Finally I clicked Test Account Settings. It ran for a while and then gave me this error message: Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
I ran the whole procedure a second time to ensure accuracy of the entries. (I'm unable to cancel italics and large print. So, now I'm stumped and need more assistance,
I successfully completed all of the the instructions you gave me and got a success message. I tried sending a long message to a website thinking if I had completed MS Office Outlook, that other websites allowing responses would also work.
I sent a copy to my juno address, but it never arrived. I'm going to open Outlook now and compose a test message and send it to my email addresses to see if it works. I'll report on this, hopefully before I send this message.
Report: I opened Outlook, got the screen with four panels, but I don't know how to begin composing text. I feel so dumb !
Better Test: I drafted two emails this evening, both in the MS Office 2007 system with a copy to XXXXX@XXXXXX.XXX. I clicked on the Send button and they show up in the Outlook outbox, but when I close Outlook, the message appears saying I have 2 messages in my outbox that have not been sent. I guess I don't know how to operate the Outlook system, or the success message was bogus.
What next? How do I open a screen in Outlook, so I can begin composing a test email?
I drafted a detailed reply about trying to use Outlook, but I must have failed to click on something to send it. I'll try to reconstruct it.
I have two emails in my outbox waiting to be sent. When I open Outlook and get the screen with 4 panels (Inbox, to-do, etc.), I click on Outbox (2) and the two emails show as short descriptions. If I left click on either, on one occasion a smakk box appeared with choices like: Jeff Fawsett, XXXXX@XXXXXX.XXX, ,help, etc., yet just now a left click produced nothing.
If i double click, the email is displayed. At this point, I think I can send it. If I clock on Send, and it disappears. But I check
I was editing my reply when it disappeared. Apparently it had already been sent. You replied, and I was unable to send the edited reply. I'll try your suggestion about F9. So, here is what I was adding:
I drafted a detailed reply about trying to use Outlook, but I must have failed to click on something to send it. I'll try to reconstruct it now.
I have two emails in my outbox waiting to be sent. When I open Outlook and get the screen with 4 panels (Inbox, to-do, etc.), I click on Outbox (2) and the two emails show as short descriptions. When I left clicked on either, on one occasion a small box appeared with choices like: Jeff Fawsett, XXXXX@XXXXXX.XXX, help, etc., yet just now a left click produced nothing.
If I double click, the email is displayed. At this point, I think I can send it. If I click on Send, it disappears. But I check sent items under Mail and Mail Folders, and it hasn't been sent.
Next, if I double click either email to display it, then click the 'Office button' in the upper left hand corner a box opens with choices. One is Send and it displays a lot of options. When I click send, the screen disappears, but checking Sent Items again, I find it hasn't been sent.
Next I just click on an email and click on the 'Send Now/' button, a box opens with Jeff Fawsett, my juno address, check for updates, my account, help and sign out. I clicked on my juno address and the box disappears, but checking again and the email hasn't been sent.
I have an idea what may be wrong, other than my ignorance about Outlook. At some point when I was struggling to set up Outlook with my juno address, I recall a prompt saying, "Enter your password XXXXX juno gave you" or something to that effect. Earlier, I wrote to you saying I don't remember that juno ever gave me a password XXXXX the email account was set up. I just entered my 4-letter password XXXXX I use to open it for several years. I also remember a screen saying, "Outlook does not XXXXXXXXXXXXXXXXX@XXXX.XXX (My email address). If this is actually what is keeping me from using Outlook to send emails, how can I learn if (and what) juno gave me for a password?
Last thought for the day. I am so impressed with your knowledge of computers. software, programs and how clear your direction are stating directions without abbreviations, etc.
I just tried Outlook(2)>Double click on an email to display it>click Send>depress F9 and the box appeared with a green band running left to right. Four things are displayed and soon the box disappears. I checked again and nothing was sent.
Maybe I had to enter a password XXXXX by juno (which I don't recall)when setting up. I'll wait for your reply
I followed your instructions 1. thru 4. and the email did not send. There were two account names: I'll leave the @ out of the two names, so you can see what they are:
I tried each. On the first I got two error messages:
1) Log onto incoming mail server (POP3): Cannot find the e-mail server. Verify the server information in your account properties.
2) Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.
On the second, I got one error messages:
1) Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Another interesting note. On the dialogue box named 'Change Email Account' if I click on next, it gives me the Congratulations! You have successfully, etc. But it is not correct. The email still didn't transmit.
I'll wait for more instructions.
I've been away from the computer on other business. I'm sorry for the delay in responding.
I'm all set up. Thank you so much for your patience and diligence in helping me with a difficult task. I'd like to send you a $10 bonus. I have $5 deposited in my account. Another $5 should be applied to my credit card on file.
You are simply an incredible resource. I will sent other questions marked, 'For Your Eyes Only.'
Thank you, XXXXX XXXXX Thank you.