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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14632
Experience:  Over 10 years work experience.
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windows installed automatic update on 7/12 and now I cannot

This answer was rated:

windows installed automatic update on 7/12 and now I cannot open my office programs

Greetings,

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.


Please, follow the instructions below:
- Click the Start button (Click Run for xp)
- Type appwiz.cpL
- Hit Enter
- Locate the Microsoft Office listing and click to select it
- Click the Repair/Change button
- Choose to Repair the installation.
- Allow the repair to complete and all will be fixed.




Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

Thank you,
- Jason

Customer: replied 4 years ago.
did not work did not offer a repair option


Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 4 years ago.
yes


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=6ac2cb0c-06fc-48aa-b08a-3fb40a747f7c&SUPPORT=NET




Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?


Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.


Thank you,
- Jason


Jason Jones and 4 other Microsoft Office Specialists are ready to help you