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Molinari
Molinari, MS Office Tech
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I am unable to recieve automatic or any updates due it seems

Customer Question

I am unable to recieve automatic or any updates due it seems to a failed Update Agent
My operating system is Vista Ultimate with Service Pack 2
Please note that I have asked this question earlier and had a brief reply from jstinehelfer but seem to be having trouble replying to him via your webpage.
There is also a chance that I have paid twice?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Molinari replied 2 years ago.
Do you see any error numbers if you go to the update history?
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Customer: replied 2 years ago.

Dear Molinari,


I apologise but appear to have stuffed up in using your web chat and website, I originally booked the same question with John Stinehelfer but then double booked him and also added you to the list. John is currently answering my question and I seem to have got the hang of using the chat room. I have not yet checked my credit card but I may have paid several times. Sorry for the inconvenience.


 

Expert:  Molinari replied 2 years ago.
Feel free to come back here if he fails, as I notice he didn't ask about any specific error numbers, updates or messages. But maybe his generic fix will work....
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Customer: replied 2 years ago.

I guess that John has failed as he has passed me to a moderator Lindie-Mod.


I note that I have paid your fee as well as John's so hopefully you are able to help me.


What I am getting is a failure to successfully download Windows Update Agent 7.6.7600.256 and get an error 0x8007041D.


Please note that I am in Australia so there tends to be a day between posts.


My OS is Vista Ultimate with SP2 on X86 based PC


My AV is with Bigpond Security AV Engine Version 5.3.10.0 by Command Software Systems Inc.

Expert:  Molinari replied 2 years ago.
You've made deposits, I haven't been paid, can't tell if Johjm got paid or not.....

Try turning of Bigpond security and see if it will download then....
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Customer: replied 2 years ago.
I have tried turning off Bigpond AV and then AV and Antispyware and Firewall but download of Update Agent still failed with same error code.
Expert:  Molinari replied 2 years ago.
Ok, try this...

Go here and click on run now:

http://support.microsoft.com/mats/windows_update/

Let me know if you run into any trouble...
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Customer: replied 2 years ago.

I have run Fix It as you suggested but I have run Fix It many time before and all it does is churn away for hours supposedly resolving problems but never does, this time I let it run for an hour on its own and a further 90 minutes in the background and it still shows the resolving problems and the moving green line window.


I have noted when running other scans in FixIt the window indicates which files it is looking at but when scanning Update the window is blank apart from the green line.

Expert:  Molinari replied 2 years ago.
Ok, try this...

Go to the
C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469
folder
and delete wups.dll , reboot, and try update again...

Let me know what happens...

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Customer: replied 2 years ago.

Not having much luck as cannot find the pathway you gave above.


C:\Windows\system32\ but then no SofwareDistribution although in:


C:\Windows\SoftwareDistribution but cannot find Setup.


I found a file called wupsdll but no folder with that name nor could I delete the file.


I will be away from my computer for a couple of days so may not get back to you straight away.

Expert:  Molinari replied 2 years ago.
Boot into safe mode see if you can rename it.....
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Customer: replied 2 years ago.

Had problems booting in safe mode using F8 but ended up turning the computer off prior to boot and then got Boot Menu and started safe mode, managed to delete (could not rename?) the file wups.dll and also cleared from recycle bin.


Booted normally and still unable to download update agent!

Expert:  Molinari replied 2 years ago.
Ok, try this, making sure you antivirus software is disabled....


Run windows update, note the time and check in the Event Viewer to
see if there is any specific errors regarding services at the time you ran it:

Start/Run/Eventvwr.msc

Or

Windows key + R Eventvwr.msc


Then, verify that the "COM+ Event System" service is not disabled or not
functioning:

Press Start and Run, and then run this command:

services.msc

Or

Windows key + R services.msc

Locate the "COM+ Event System" entry, and double click on it. Startup type
should be set to "Manual", and if the service is not already running, press the
Start button to see if it starts successfully.

Let me know what happens...
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Customer: replied 2 years ago.

After following your instructions the Events Viewer indicated the following:
Windows Servicing started a process of changing package WindowsUpdateClient-SelfUpdate-Aux-Package (Language Pack) state from Staged (staged) to Staged (staged)


There were other messages with very similar words.


This was followed by several Warnings:


Windows Servicing identified that package WUClient-SelfUpdate-Aux-Package-ja-jp-MiniLP (Feature Pack) is not applicable for this system.


There were many such warnings with the only change to the highlighted initials such as -zh-cn- -zh-tw- -cs-cz-


This weas repetaed with a change to the Package to read:


WUClient-SelfUpdate-Core-Package.


 


Is that any help?

Expert:  Molinari replied 2 years ago.
ja-jp-MiniLP seems to indicate it's installing japanese and other language packs...

Did you try

Press Start and Run, and then run this command:

services.msc

Or

Windows key + R services.msc

Locate the "COM+ Event System" entry, and double click on it. Startup type
should be set to "Manual", and if the service is not already running, press the
Start button to see if it starts successfully.

Let me know what happens...

If you did try that, and all that is being installed is languages, try this:

http://www.howtogeek.com/howto/windows-vista/disable-or-hide-optional-updates-on-windows-vista/

Just do it on the language packs, and let me know what updates are left.....


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Customer: replied 2 years ago.

I did trry and send a reply earlier but I do not think it went through so here it is again.


I did try services.msc and COM+ Event System ran ok but nothing changed.


I do not appear to have any of the language packs installed or showing in upgrade history so unable to do much with howtogeek link?


To my knowledge I have never downloaded or installed any updated that have not been marked as required and certainly no language packs or the like.


One thing that I did notice when searching upgrade history and installed updates that the history shows 10 successfull upgrade installs on the 14 June (last date of successful upgrades) but in Installed downloads it shows 17 for MS Office; 1 for Adobe; 15 for MS .NET Framework4 and 6 gor Windows?

Expert:  Molinari replied 2 years ago.
Do any of the language packs show up in optional updates?
If they do, hide them....
What is the first update that failed, and do any of them have different error numbers?
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Customer: replied 2 years ago.

I can no longer find optional updates, when I open Update it say checking then asks to download update software then returns to checking and downloading updates but never does anything. A check in History shows the same failure of Update Agent with error code(NNN) NNN-NNNN. every time I open Updates.


 


Since 14 June Update Agent is the only update to download and try and install other than the manual download of Hotfix for Windows KB947821, this installed succesful on 2 August and I also downloaded it a second time 6 August and again it installed successful.


 

Expert:  Molinari replied 2 years ago.
Does update history show anything at all that failed?
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Customer: replied 2 years ago.

Going back in time:


11 Aug 2011 Security Update KB2539633 Failed


19 July 2011 Security Update KB2467174 Failed


16 June 2011 Security Update KB2478660 Failed


From the above dates there were no failures up to the first failure of Update Agent on 19 June 2012

Expert:  Molinari replied 2 years ago.
Ok, download and run the first one from here that applies to your system:

http://technet.microsoft.com/en-us/security/bulletin/ms11-039
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Customer: replied 2 years ago.

I downloaded the file set to open and it appeared to download the standalone installer window showed searching for downloads but after 2 or more hours nothing had happened.


I checked in Upgrade History and the Download Folder and also searched for the file but could not locate if or where it may have been downloaded to.

Expert:  Molinari replied 2 years ago.
Ok, download it to the desktop and try again, it should be the 2 under Windows Vista Service Pack 2, unless you have the 64 bit version of Vista....

KB2478660

and

KB2478663

as well as KB2512827 near the bottom....


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Customer: replied 2 years ago.

Downloaded to desktop as instructed:


KB2478660 did not do anything but endless search for updates


 


KB2478663 worked ok in Install Wizard - Nothing showed in Upgrade History but I checked Installed Updates and noted the following three updates:


KB2469971


KB2478663


KB2446708


 


KB(NNN) NNN-NNNNdownloaded two files to desktop:


Silverlight.dmg - unable to open


Silverlight.exe - started to load and then reported that later version allready installed and then shutdown.


 


Update Agent still fails.

Expert:  Molinari replied 2 years ago.
dmg is a mac file, you can get rid of the silverlight files....

Did it say he three

KB2469971


KB2478663


KB2446708

 

were successful?

 

Try this and see what it says:

 

Open the Windows Update troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.

 


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Customer: replied 2 years ago.

Installed Updates shows all three as Installed 16/08/2012


Searching for troubleshooter in Control Panel does not have any results, I have tried this before.


Cannot locate troubleshooter; troubleshooting; System and Security; Fix problems with Windows Update?

Customer: replied 2 years ago.

I did answer earlier but just noticed that in your list above you have KB2469971 but the file I installed was KB2468871?


I did a check and cannot locate ever downloading KB2469971 although KB2468871 had been installed previously.

Expert:  Molinari replied 2 years ago.
Yes. Try the fix updates and see what it comes up with.
Customer: replied 2 years ago.

I downloaded KB2469971 but it is Portable Library Tools 2RC and install or run is blocked as I do not have Visual Studio 2010 on my computer.


As I said before the other recomended updates all installed ok.

Expert:  Molinari replied 2 years ago.
Ok when you go to windows update, how many more are listed?
Did you try just typing troubleshoot in the search box without control panel first?

Customer: replied 2 years ago.

 


 


I have tried this before, when I type troubleshoot into the Start Search Box I get nothing of use and when I type troubleshooter all I get is a Bigpond Tool Kit that I used two years ago that has nothing to do with downloads or upgrades.


Only thing that happens when I open Windows Update is that it asks to search for updates (sometimes it specifically asks to download Update Agent) and then shows "checking for updates" but never proceeds beyond this! In Update History the only update shown since this problem started is a failed Update Agent listed each time it tries.


If in your first sentence you mean the MS11-039 link there are no more files listed under Vista SP2 other than the ones we have already downloaded.

Expert:  Molinari replied 2 years ago.

Ok,

  1. Click Start, type Windows update in the search box, and then click Windows Update in the Programs list.
  2. In the left pane, click Change settings.
  3. Change it to Check for updates but let me choose whether to download and install them.

Since you can update after downloading the files separately, it sounds like the sites may be being blocked by that Bigpond AV and then AV and Antispyware and Firewall you mentioned earlier.
Try adding the Windows Update website addresses to exceptions/allow list
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

 

It sounds like the same thing this nod32 program does:

 

http://support.microsoft.com/kb/902322

 

 

Also try this:

 

http://support.microsoft.com/kb/971058

 

And search for a file with the numbers KB934307 on your C: drive, it may end in msu.....

 

 

Let me know what happens...

 

 

 

 

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Customer: replied 2 years ago.

Tried all ideas and nothing happened.


I have tried all settings in Windows Update without success


 


I have tried turning off Bigpond Security without success, Bigpond has not given me any problems prior to this issue and today I downloaded a Adobe Automatic Update without problem


 


I do not have nod32 on the computer


 


The two support links did not give me any solutions


 


I do not appear to have KB934307 on C Drive


 


Fix It returns a fault as repair default Windows Update locations and then says Change Windows Update locations to default.


But does not instruct how to do that?


 


Fix It did appear to fix Update Components?

Expert:  Molinari replied 2 years ago.
I didn't mean you had NOD32, it just soundslike the same symptoms.
"repair default Windows Update locations and then says Change Windows Update locations to default."

Ok, first try this file:

http://tiny.cc/6zxfjw

Youi can also try this:

Press the windows start button > In the box type cmd > Right click cmd as it appears in the search, then select run as administrator

In the command prompt, type:

bcdedit.exe /set nointegritychecks ON

And this:

http://support.microsoft.com/kb/971058

Let me know what happens...




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Customer: replied 2 years ago.

Tried the first link and downloaded Update Agent several different ways including saving to computer and then running, went through all phases of installing successfully but does not show up in Installed Updates or in Windows Update History. Tried restarting the computer
but no luck in getting any upgrades.

I tried the command bcedit.exe............. But still no updates


On KB971058 I ran the Fix It but nothing happened and I tried to do it manually but when I enter the command net stop bits I get a message – The requested pause, continue or stop is not valid for this service. Tried command prompt both as a user and as an administrator.


 


Restarted computer several times during above processes

Expert:  Molinari replied 2 years ago.
Same exact error?

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Customer: replied 2 years ago.

Yesterday the error to net stop bits was the same as above for both User and Administrator, today the errors were different.


As a User the error was "System Error 5 has occured"


 


I then realised that because I had left the computer running overnight the searching for updates was still running so I restarted the computer and with no other programs running tried command prompt again.


As a User the error was the same as for yesterday "The requested pause, continue or stop is not valid for this service" but as an Administrator the command resulted in an action "The Background Intelligent Transfer Service service is stopping- - - - - - - -" but then returned a message "The Background Intelligent Transfer Service service could not be stopped"

Expert:  Molinari replied 2 years ago.
At least it's different....

Try this:

1. Run Registry Editor (REGEDT32.EXE).

2. From the HKEY_LOCAL_MACHINE sub tree, go to the following key:

\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters

3. From the Edit menu, choose Add Value.

4. Use the following values:

Value Name: MinFreeConnections

Data Type: REG_DWORD

Decimal: 5

5. Close Registry Editor.

6. Run Control Panel and choose Network.

7. Under Installed Network Software, highlight Server and then choose Configure.

8. Under Optimization, select Maximize Throughput for File Sharing and then choose OK.

9. Either shutdown and restart Windows NT, or from a command prompt, type the following two commands (pressing ENTER after each line):

net stop server

net start server

Reference: - http://support.microsoft.com/kb/124357

 

 

Let me know what happens...


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Customer: replied 2 years ago.

I am concerned with running this as my OS is Vista Ultimate SP2 not NT?


On the reference KB124357 it has the following warning:


WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.


 


Please confirm if ok to go ahead.


 


Please note that I am flying to Sydney for meetings later and will be away from my PC until Tuesday so may not get back to you for a while.

Expert:  Molinari replied 2 years ago.
Make a system restore point, that way if you make a mistake you can undo it.....

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Customer: replied 2 years ago.

Just managed to try KB124357 before flying out but no luck.


Managed to get to Item 5 (Close Registry Directory)


On Control Panel I went to Network and there is no Installed Network Software file.


As this is a stand alone PC and I do not have a network the only items to come up is Network\STEPHEN-PC\Printers. The only software I can find here are the Printer Drivers.


 


After shutting down and restarting the computer I tried running Update but nothing happened only the continuous searching for updates.

Expert:  Molinari replied 2 years ago.
Same error numbers?

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Customer: replied 2 years ago.

The only download that gets to my Update history is the Update Agent which fails each time with the error 8007041D

Expert:  Molinari replied 2 years ago.
Try this and see what hapens....

http://www.microsoft.com/en-us/download/details.aspx?id=12885

Let me know what happens...

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Customer: replied 2 years ago.

Tried it but ended up as usual with Windows Update searching for updates, left it going for hours but no change.

Expert:  Molinari replied 2 years ago.
Ok, this one is a little more complicated.....

Try this:

http://www.vistax64.com/tutorials/282940-windows-modules-installer-error-126-fix.html


Let me know if you run into any trouble...

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Customer: replied 2 years ago.

Ran through all items in this fix and could not detect any corrupted files or errors.


Actually ran through the steps in Step I and all seemed to be in order, did not change anything.


 


Found the log CheckSUR.log and noted - No errors detected.

Expert:  Molinari replied 2 years ago.
Have we tried this yet?

1. Click Start->Run, type "services.msc" (without quotation marks) in the
open box and click OK.

2. Double click the service "COM+ Event System".

3. On the tab "General "; make sure the "Startup Type" is "Automatic". Then
please click the button "Start" under "Service Status" to start the service.

4. Double click the service "System Event Notification".

5. On the tab "General "; make sure the "Startup Type" is "Automatic". Then
please click the button "Start" under "Service Status" to start the service.

6. Double click the service "Windows Management Instrumentation".

7. On the tab "General "; make sure the "Startup Type" is "Automatic". Then
please click the button "Start" under "Service Status" to start the service.

Check Automatic Updates service again.
-------------------------------------------------
8. Double click the service "Automatic Updates ".

9. On the tab "General "; make sure the "Startup Type" is "Automatic". Then
please click the button "Start" under "Service Status" to start the service.



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Customer: replied 2 years ago.

Tried all items and set to Automatic and Started.


Do not have a service called Automatic Updates but presume that Windows Update is the same this was shown as stopping - reset to automatic and started but updates still did not work. Noticed that this service reverted to Automatic delayed start and staus was "stopping"


 


All Start/Stop/Pause/Resue buttons were dimmed so unable to start?


 


At one stage during this I restarted the computer and it tried but failed to install the Update Agent as it does most times.

Expert:  Molinari replied 2 years ago.
Damn...

Does the event viewer say anything different at the same time update fails than last time?

http://blog.tune-up.com/tips-and-tricks/diagnosing-windows-errors-event-viewer-secrets/

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Customer: replied 2 years ago.

In Event Viewer at time of starting the computer this morning:


Information 7.14.41


The Windows Update service entered the running state.


Error 7.14.46


Installation Failure: Windows failed to install the following update with error 0x807041d: Windows Update Setup Handler.


Error 7.35.55


The Windows Update service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.


 


I have also noted that Google Update "gupdate" is also failing at about the same times as above?

Expert:  Molinari replied 2 years ago.
Try this:

  1. Open Control Panel
  2. Double click Administrative Tools
  3. Double click Services
  4. Select the Interactive Service Detection from the list and right click on it
  5. Select Start
  6. Right click Properties
  7. In Startup type select Enable
  8. Click OK
  9. Reboot system

And before trying, disbable nod32, norton, or any oter antivirus software you may have running...

Let me know what happens...

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Customer: replied 2 years ago.

Tried Interactive Service Detection changes as above but still no download.


Actually Interactive Service Detection was started but startup was set to Manual - the only options where Automatic (Delayed Start), Automatic, Manual and Disabled so I changed to Automatic.

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