I apologise but appear to have stuffed up in using your web chat and website, I originally booked the same question with John Stinehelfer but then double booked him and also added you to the list. John is currently answering my question and I seem to have got the hang of using the chat room. I have not yet checked my credit card but I may have paid several times. Sorry for the inconvenience.
I guess that John has failed as he has passed me to a moderator Lindie-Mod.
I note that I have paid your fee as well as John's so hopefully you are able to help me.
What I am getting is a failure to successfully download Windows Update Agent 7.6.7600.256 and get an error 0x8007041D.
Please note that I am in Australia so there tends to be a day between posts.
My OS is Vista Ultimate with SP2 on X86 based PC
My AV is with Bigpond Security AV Engine Version 22.214.171.124 by Command Software Systems Inc.
I have run Fix It as you suggested but I have run Fix It many time before and all it does is churn away for hours supposedly resolving problems but never does, this time I let it run for an hour on its own and a further 90 minutes in the background and it still shows the resolving problems and the moving green line window.
I have noted when running other scans in FixIt the window indicates which files it is looking at but when scanning Update the window is blank apart from the green line.
Not having much luck as cannot find the pathway you gave above.
C:\Windows\system32\ but then no SofwareDistribution although in:
C:\Windows\SoftwareDistribution but cannot find Setup.
I found a file called wupsdll but no folder with that name nor could I delete the file.
I will be away from my computer for a couple of days so may not get back to you straight away.
Had problems booting in safe mode using F8 but ended up turning the computer off prior to boot and then got Boot Menu and started safe mode, managed to delete (could not rename?) the file wups.dll and also cleared from recycle bin.
Booted normally and still unable to download update agent!
After following your instructions the Events Viewer indicated the following:Windows Servicing started a process of changing package WindowsUpdateClient-SelfUpdate-Aux-Package (Language Pack) state from Staged (staged) to Staged (staged)
There were other messages with very similar words.
This was followed by several Warnings:
Windows Servicing identified that package WUClient-SelfUpdate-Aux-Package-ja-jp-MiniLP (Feature Pack) is not applicable for this system.
There were many such warnings with the only change to the highlighted initials such as -zh-cn- -zh-tw- -cs-cz-
This weas repetaed with a change to the Package to read:
Is that any help?
I did trry and send a reply earlier but I do not think it went through so here it is again.
I did try services.msc and COM+ Event System ran ok but nothing changed.
I do not appear to have any of the language packs installed or showing in upgrade history so unable to do much with howtogeek link?
To my knowledge I have never downloaded or installed any updated that have not been marked as required and certainly no language packs or the like.
One thing that I did notice when searching upgrade history and installed updates that the history shows 10 successfull upgrade installs on the 14 June (last date of successful upgrades) but in Installed downloads it shows 17 for MS Office; 1 for Adobe; 15 for MS .NET Framework4 and 6 gor Windows?
I can no longer find optional updates, when I open Update it say checking then asks to download update software then returns to checking and downloading updates but never does anything. A check in History shows the same failure of Update Agent with error code(NNN) NNN-NNNN. every time I open Updates.
Since 14 June Update Agent is the only update to download and try and install other than the manual download of Hotfix for Windows KB947821, this installed succesful on 2 August and I also downloaded it a second time 6 August and again it installed successful.
Going back in time:
11 Aug 2011 Security Update KB2539633 Failed
19 July 2011 Security Update KB2467174 Failed
16 June 2011 Security Update KB2478660 Failed
From the above dates there were no failures up to the first failure of Update Agent on 19 June 2012
I downloaded the file set to open and it appeared to download the standalone installer window showed searching for downloads but after 2 or more hours nothing had happened.
I checked in Upgrade History and the Download Folder and also searched for the file but could not locate if or where it may have been downloaded to.
Downloaded to desktop as instructed:
KB2478660 did not do anything but endless search for updates
KB2478663 worked ok in Install Wizard - Nothing showed in Upgrade History but I checked Installed Updates and noted the following three updates:
KB(NNN) NNN-NNNNdownloaded two files to desktop:
Silverlight.dmg - unable to open
Silverlight.exe - started to load and then reported that later version allready installed and then shutdown.
Update Agent still fails.
Try this and see what it says:
Open the Windows Update troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.
Installed Updates shows all three as Installed 16/08/2012
Searching for troubleshooter in Control Panel does not have any results, I have tried this before.
Cannot locate troubleshooter; troubleshooting; System and Security; Fix problems with Windows Update?
I did answer earlier but just noticed that in your list above you have KB2469971 but the file I installed was KB2468871?
I did a check and cannot locate ever downloading KB2469971 although KB2468871 had been installed previously.
I downloaded KB2469971 but it is Portable Library Tools 2RC and install or run is blocked as I do not have Visual Studio 2010 on my computer.
As I said before the other recomended updates all installed ok.
I have tried this before, when I type troubleshoot into the Start Search Box I get nothing of use and when I type troubleshooter all I get is a Bigpond Tool Kit that I used two years ago that has nothing to do with downloads or upgrades.
Only thing that happens when I open Windows Update is that it asks to search for updates (sometimes it specifically asks to download Update Agent) and then shows "checking for updates" but never proceeds beyond this! In Update History the only update shown since this problem started is a failed Update Agent listed each time it tries.
If in your first sentence you mean the MS11-039 link there are no more files listed under Vista SP2 other than the ones we have already downloaded.
Since you can update after downloading the files separately, it sounds like the sites may be being blocked by that Bigpond AV and then AV and Antispyware and Firewall you mentioned earlier.Try adding the Windows Update website addresses to exceptions/allow list http://*.update.microsoft.com https://*.update.microsoft.com http://download.windowsupdate.com
It sounds like the same thing this nod32 program does:
Also try this:
And search for a file with the numbers KB934307 on your C: drive, it may end in msu.....
Let me know what happens...
Tried all ideas and nothing happened.
I have tried all settings in Windows Update without success
I have tried turning off Bigpond Security without success, Bigpond has not given me any problems prior to this issue and today I downloaded a Adobe Automatic Update without problem
I do not have nod32 on the computer
The two support links did not give me any solutions
I do not appear to have KB934307 on C Drive
Fix It returns a fault as repair default Windows Update locations and then says Change Windows Update locations to default.
But does not instruct how to do that?
Fix It did appear to fix Update Components?
Attachments are only available to registered users.
Tried the first link and downloaded Update Agent several different ways including saving to computer and then running, went through all phases of installing successfully but does not show up in Installed Updates or in Windows Update History. Tried restarting the computerbut no luck in getting any upgrades.I tried the command bcedit.exe............. But still no updates
On KB971058 I ran the Fix It but nothing happened and I tried to do it manually but when I enter the command net stop bits I get a message – The requested pause, continue or stop is not valid for this service. Tried command prompt both as a user and as an administrator.
Restarted computer several times during above processes
Yesterday the error to net stop bits was the same as above for both User and Administrator, today the errors were different.
As a User the error was "System Error 5 has occured"
I then realised that because I had left the computer running overnight the searching for updates was still running so I restarted the computer and with no other programs running tried command prompt again.
As a User the error was the same as for yesterday "The requested pause, continue or stop is not valid for this service" but as an Administrator the command resulted in an action "The Background Intelligent Transfer Service service is stopping- - - - - - - -" but then returned a message "The Background Intelligent Transfer Service service could not be stopped"
1. Run Registry Editor (REGEDT32.EXE).
2. From the HKEY_LOCAL_MACHINE sub tree, go to the following key:
3. From the Edit menu, choose Add Value.
4. Use the following values:
Value Name: MinFreeConnections
Data Type: REG_DWORD
5. Close Registry Editor.
6. Run Control Panel and choose Network.
7. Under Installed Network Software, highlight Server and then choose Configure.
8. Under Optimization, select Maximize Throughput for File Sharing and then choose OK.
9. Either shutdown and restart Windows NT, or from a command prompt, type the following two commands (pressing ENTER after each line):
net stop server
net start server
Reference: - http://support.microsoft.com/kb/124357
Let me know what happens...
I am concerned with running this as my OS is Vista Ultimate SP2 not NT?
On the reference KB124357 it has the following warning:
WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.
Please confirm if ok to go ahead.
Please note that I am flying to Sydney for meetings later and will be away from my PC until Tuesday so may not get back to you for a while.
Just managed to try KB124357 before flying out but no luck.
Managed to get to Item 5 (Close Registry Directory)
On Control Panel I went to Network and there is no Installed Network Software file.
As this is a stand alone PC and I do not have a network the only items to come up is Network\STEPHEN-PC\Printers. The only software I can find here are the Printer Drivers.
After shutting down and restarting the computer I tried running Update but nothing happened only the continuous searching for updates.
The only download that gets to my Update history is the Update Agent which fails each time with the error XXXXXXXX
Tried it but ended up as usual with Windows Update searching for updates, left it going for hours but no change.
Ran through all items in this fix and could not detect any corrupted files or errors.
Actually ran through the steps in Step I and all seemed to be in order, did not change anything.
Found the log CheckSUR.log and noted - No errors detected.
Tried all items and set to Automatic and Started.
Do not have a service called Automatic Updates but presume that Windows Update is the same this was shown as stopping - reset to automatic and started but updates still did not work. Noticed that this service reverted to Automatic delayed start and staus was "stopping"
All Start/Stop/Pause/Resue buttons were dimmed so unable to start?
At one stage during this I restarted the computer and it tried but failed to install the Update Agent as it does most times.
In Event Viewer at time of starting the computer this morning:
The Windows Update service entered the running state.
Installation Failure: Windows failed to install the following update with error 0x807041d: Windows Update Setup Handler.
The Windows Update service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
I have also noted that Google Update "gupdate" is also failing at about the same times as above?
And before trying, disbable nod32, norton, or any oter antivirus software you may have running...
Tried Interactive Service Detection changes as above but still no download.
Actually Interactive Service Detection was started but startup was set to Manual - the only options where Automatic (Delayed Start), Automatic, Manual and Disabled so I changed to Automatic.