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RichieMe, Software Specialist
Category: Microsoft Office
Positive Feedback: 94.9 %
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Experience: Over 15 year experience resolving Microsoft Office Issues
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I have a web page that allows users to fill out a form and

Customer Question

I have a web page that allows users to fill out a form and email it to predetermined email address. It has been working fine for a while but I recently learned that if the user has Windows 7 as a operating system, I am not receiving the form..
Any Ideas???



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I would like an online demo of Byte's Products

Comments:

Submitted: 12 months ago.
Category: Microsoft Office
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Expert:  RichieMe replied 12 months ago.


RichieMe :

Hi there and welcome

RichieMe :

Can you tell me the website address for the form please?

RichieMe :

I can then look at it

Customer :

www.byte-ss.com

RichieMe :

ok, give me 10min to check it please

Customer :

Contact us on menu bar

schedule demo

RichieMe :

request demo?

RichieMe :

sorry

RichieMe :

saw schedule

RichieMe :

ok, I see it uses the default mail client

RichieMe :

It is working for me as it opens my GMail (but i am using Chrome)

RichieMe :

let me test IE

RichieMe :

ok, I see the problem

RichieMe :

It is a security thing in IE. You are using mailto: XX XXX code for emailing

RichieMe :

Google Chrome is ok with this, as you see by the test mail you just recieved

RichieMe :

but IE9 blocks this

RichieMe :

This you wont avoid, as it is a needed security patch on IE

RichieMe :

can you not just send the email via code rather then trying to open to the customers email client?

RichieMe :

as that is how all websites do it, so they avoid this problem

Customer :

How do I do that... I inherited this site and am trying to maintain it.. not a HTML expert

RichieMe :

ok, to be honest

RichieMe :

it is not straight forward

RichieMe :

as you need to deal with the mail server and the application server on the website

RichieMe :

and you need to find that out

RichieMe :

In your situation, it may be easier just to have them email it themselves, and not use the form?

RichieMe :

I see you rated me poorly

RichieMe :

Please understand there are hundreds of different email servers in the market and just as many application servers

RichieMe :

I am not sure how I can tell you how to do this without at least knowing which one you are using?

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