I'm getting message: The Microsoft Office product necessary to open this file is not installed on your computer.I'm connected - with all necessary passwords - remotely to Goldmine at the office server, via GOGLOBAL. I have Office 2010 Pro on my laptop, but when I try to access the data base the above window message pops up. The "I already purchased .....Office 2010" is already ticked -but the 'activate' button doesn't respond.Any ideas please?Regards,George Turnbull
Computer OS: Windows 7
Repeating the access from scratch in hope it will clear!
Hello George, I am Pete, and I'll be happy to assist with your question today.
If you are trying to open an MS Office file (e.g. Word, Excel) on a remote server, the required Office program will need to be installed on the server.
When you access it remotely, it is as if you are actually sitting at the server, and if the server does not have the required program, the file cannot open.
Since you have Office 2010 Pro installed on your laptop, if you copy or email the file(s) from the server to your laptop, then you can open them locally on the laptop.
Hello - I'm afraid that wasn't the solution to the problem as I'm advised that Office 2010 is on both their main computers and the server in which Goldmine is mounted.
If Office 2010 is on the server, then it has not been activated successfully yet.
To determine if if has been activated on the server, navigate to Start - All Programs - Microsoft Office and click on the Office application relating to the file you are trying to open (e.g. Word, Excel).If it runs without prompting you to activate it, then it is successfully installed and activated.You can then go to File - Open and try opening your file again.
I can't follow that, I'm afraid. My connection, as previously mentioned, is a remote one. The problem arises when I access the database from the tool bar, and try to read say a .doc report that I get that message. I'm assured MS Office 2010 is properly activated/set up on the server. All the Office products are fine on my computer.
Are you connected via Remote Desktop, or some other type of remote connection?
Is the extension of the file you are trying to open .doc or .docx?
.doc is a Word 2003 or earlier file type, which may explain the difficulties you are having trying to open it in Word 2010.
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I rated the responses as poor because I didn't initially get the answer I needed to my initial query. As it is I've now been advised not to access that area of the programme, so I guess I forfeit the £19 and never know the answer.
Sorry you didn't get the initial response you expected.Please rate my overall service highly so I am credited for my time assisting you.Thanks,Pete.
MS Office expert