Greetings,Welcome to Just Answer.My name is Jason and I will be the expert working with you today to help resolve your problem.When did this problem begin?
Hello, I am a customer service representative posting on behalf of the customer who is unable to view the chat. Please click on the 'Switch to Q&A' link at the top of the page to change the format of the page from Live Chat to Q&A so that the customer can access your reply and also please repost your reply as a new answer or info request. Thank you.
Sorry, can't offer remote into my computer.
Are there other options, tests I can perform?