i am in the middle of working on a presentation and the entire menu bar has frozen. I can still flip through the slides and outline screens but cannot save, edit, animate or anything. Have I locked something? Please help!!
Already Tried: Going through function keys
Hello,
I am Pete, and I'll be happy to assist you today.
Can you please let me know:- What is the name of the presentation software you are using? (e.g. MS PowerPoint 2010)- What operating system are you using? (e.g. Windows 7)
Windows 7 and Powerpoint 2007
Ok, thanks for that.
Can you try pressing the ALT + F keys on your keyboard.Let me know if the PowerPoint menu responds?
The start icon highlighted but all the powerpoint function keys are still not working
Are you using a laptop or a desktop computer?
laptop
What happens when you click on the items on the menu bar?
nothing
Ok, please check if the Function key on your keyboard is turned off. This will have the effect of disabling the function keys.
Depending on what laptop you have, it may be labelled as Fn, F-Lock, or something else.
i was able to minimize the open program and tried to reopen power point. it says i have a dialgoue box open and must close it in order to continue
Ok, press the ALT+TAB keys to switch through any open programs or dialogue boxes.If you find an open PowerPoint dialogue box, close it.
I hit alt +tab and and a series of icons, word, PP, int exp, pop up. What does that mean?
You can hold the ALT button and press TAB to select the various programs or dialogue boxes that may be open.
If you find an open PowerPoint dialogue box, close it.
If you cannot find any open dialogue boxes and the problem persists, try rebooting the laptop and then open the presentation again.
It just shows a powerpoint icon. is that what I close and if so how? as soon as I let go of alt it disappears and takes me to the presentation
That is the icon for the main presentation.
I think you will need to try rebooting the laptop and then open the presentation again.
I failed (like an idiot ) to save my work. I think this autosaves but Im not sure. tried to save it to another presentation via thumbdrive but it wont let me open any PP presentation on it.
Still drive on with the reboot?
Yes
one last thing before i try this. one the bottom left of the screen there is an icon that looks lke an open book. It has a red X over it. don't think it was like that before.
Does it only appear in PowerPoint, or on all screens?
only pp
Without seeing it, I am not sure what it is.Can you right-click on it or select it?
no
do you think this will auto save if i shut it down?
If you want to save it before shutting down, try pressing CTRL+S
k
Here it goes. How do I get back in touch with you.
it worked
You will receive an email with a link to this chat session.
Click on the link to return.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information. What happens now? If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Hi Eric,Did the reboot work?Let me know,Pete.