Hi there and welcome
can you click Devices and Printers
right click on one of your printers and make sure at least one is set to Default please
If there already is one, and you have multiple printers, right click on another and set that to default and test please
let me know if you still get the problem
The problem still occurs, I've tried every printer
click start, type in
does it then open?
I tried that and this error message popped up: Windows cannot find 'winword.exe/safe' Make sure you typed the name correctly, and then try again.
leave a space before the / please
I did and the same error message popped up
ok, use this please
Same error message
ok, I really dont know why this is not working
does word open by itself? withouy opening a document?
No, I click on word and it opens and closes after a second or so. When opening a document it opens but an error message pops up.
ok, do this please
click start, and type in regedit and press enter
in regedit which will open go to the following key please (you expand them by clicking the + sign)
HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0\Override
double click on override and in the right window, delete the key there (right click and select delete)
then try to open word
it only goes to proofing tools and then to grammar
any other values under proofing tools?
and then 1033
is there an override in any of these?
no there is no override
ok, then this is the problem
do you have the office disk with you?
no i don
ok, we are going to need this
are you able to obtain it?
No i'm not able to get it. Do i need to reinstall my software?
yes, this is needed, as the /safe does not run as are the registry settings missing
this is why you have the problem, and it needs to be reinstalled to resolve this sorry
ok thanks for finding out my problem.
you are very welcome
once you have the disk
and it will fix the problem
if you need any additional information
please let me know
and please remember to click Accept and take care
ok thanks again
anytime! and I wish you all the best