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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Microsoft Word 2010 keeps shutting down after a second or so

Resolved Question:

Microsoft Word 2010 keeps shutting down after a second or so after opening. What is wrong with my Word 2010? And how can I fix it?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Richard replied 2 years ago.

RichieMe :

Hi there and welcome

RichieMe :

can you click Devices and Printers

RichieMe :

right click on one of your printers and make sure at least one is set to Default please

RichieMe :

If there already is one, and you have multiple printers, right click on another and set that to default and test please

RichieMe :

let me know if you still get the problem

Customer:

The problem still occurs, I've tried every printer

RichieMe :

click start, type in

RichieMe :

winword.exe /safe

RichieMe :

does it then open?

Customer:

I tried that and this error message popped up: Windows cannot find 'winword.exe/safe' Make sure you typed the name correctly, and then try again.

RichieMe :

leave a space before the / please

Customer:

I did and the same error message popped up

RichieMe :

ok, use this please

RichieMe :

winword.exe /a

Customer:

Same error message

RichieMe :

ok, I really dont know why this is not working

RichieMe :

does word open by itself? withouy opening a document?

Customer:

No, I click on word and it opens and closes after a second or so. When opening a document it opens but an error message pops up.

RichieMe :

ok, do this please

RichieMe :

click start, and type in regedit and press enter

RichieMe :

in regedit which will open go to the following key please (you expand them by clicking the + sign)

RichieMe :

HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0\Override

RichieMe :

double click on override and in the right window, delete the key there (right click and select delete)

RichieMe :

then try to open word

Customer:

it only goes to proofing tools and then to grammar

RichieMe :

any other values under proofing tools?

Customer:

3.0

Customer:

and then 1033

RichieMe :

is there an override in any of these?

Customer:

no there is no override

RichieMe :

ok, then this is the problem

RichieMe :

do you have the office disk with you?

Customer:

no i don

Customer:

don't

RichieMe :

ok, we are going to need this

RichieMe :

are you able to obtain it?

Customer:

No i'm not able to get it. Do i need to reinstall my software?

RichieMe :

yes, this is needed, as the /safe does not run as are the registry settings missing

RichieMe :

this is why you have the problem, and it needs to be reinstalled to resolve this sorry

Customer:

ok thanks for finding out my problem.

RichieMe :

you are very welcome

RichieMe :

once you have the disk

RichieMe :

reinstall office

RichieMe :

and it will fix the problem

RichieMe :

if you need any additional information

RichieMe :

please let me know

RichieMe :

and please remember to click Accept and take care

Customer:

ok thanks again

RichieMe :

anytime! and I wish you all the best

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 5 other Microsoft Office Specialists are ready to help you

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Over 15 year experience resolving Microsoft Office Issues