I deleted all my Microsoft Home & Student 2007 so that I could install the 2010 version but then my computer completely shut down and refused to even startup until I restored it to the point before the 2010 installation. Now I have no Microsoft Word or any of the other features that came with that 2007 version. What can I do now?
Computer OS: Windows XP
Tried to delete files from my programs that I seldom used and then tried to reinstall the 2010 version and it did the same thing and so I took it out.
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Do you have 2010 version disk?
No. I tried to install it as a download from the Microsoft site
How can I get back my 2007 version?
But have you purchased the 2010 version yet?
It was gving me problems when I tried to open Word documents and so that is why I decided to try to replace it.
No, I was using the trial version first
Do you have the Office 2007 disk or installation key?
I am sure I have it somewhere but only God knows where
I am traveling out of the US and need Word to continue my work
Are you there?
ok do you have the confirmation mail from microsoft?
I am willing to purchase a new version but I do not believe that the 2010 version will work on my computer.
I do not have anything like that with me
ok, have you tried going much back using restore to see if office comes back?
When I tried to restore it did not give me a place where I could designate a date
Can I take a look remotely?
Absolutely Just tell me what to do
Click on this link: http://184.108.40.206:8040/?Session=d494f65b-a13b-499a-a012-01c8078116b3&SUPPORT=NET
Agree and run the tool
If I could restore this back to May 3rd I know that I had the 2007 version then
I will check remotely
Computer Sc. Engg - 10 Years Exp in MS Office(All Versions)
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Gabriel, You deserted me. Please send me an email to XXXXX@XXXXXX.XXX and let me know a good time for us to correct that error message problem. I have to leave now and will not be back in until around 7PM Central time.
It should be fine now, sorry for the delay. Thanks.