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Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8050
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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I deleted all my Microsoft Home & Student 2007 so that I could

Resolved Question:

I deleted all my Microsoft Home & Student 2007 so that I could install the 2010 version but then my computer completely shut down and refused to even startup until I restored it to the point before the 2010 installation. Now I have no Microsoft Word or any of the other features that came with that 2007 version. What can I do now?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Ansh P. replied 2 years ago.

JATechSpecialis :

Hi

JATechSpecialis :

Welcome to JustAnswer.com

JATechSpecialis :

Do you have 2010 version disk?

Customer:

No. I tried to install it as a download from the Microsoft site

Customer:

How can I get back my 2007 version?

JATechSpecialis :

But have you purchased the 2010 version yet?

Customer:

It was gving me problems when I tried to open Word documents and so that is why I decided to try to replace it.

Customer:

No, I was using the trial version first

JATechSpecialis :

Do you have the Office 2007 disk or installation key?

Customer:

I am sure I have it somewhere but only God knows where

Customer:

No disc

Customer:

I am traveling out of the US and need Word to continue my work

Customer:

Are you there?

JATechSpecialis :

yes

JATechSpecialis :

ok do you have the confirmation mail from microsoft?

Customer:

I am willing to purchase a new version but I do not believe that the 2010 version will work on my computer.

Customer:

I do not have anything like that with me

JATechSpecialis :

ok, have you tried going much back using restore to see if office comes back?

Customer:

When I tried to restore it did not give me a place where I could designate a date

JATechSpecialis :

Can I take a look remotely?

Customer:

Absolutely Just tell me what to do

JATechSpecialis :

Agree and run the tool

Customer:

If I could restore this back to May 3rd I know that I had the 2007 version then

JATechSpecialis :

I will check remotely

Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8050
Experience: Computer Science Engineer with 10 years experience in MS Office (All Versions).
Ansh P. and 5 other Microsoft Office Specialists are ready to help you
Expert:  Ansh P. replied 2 years ago.
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Expert:  Ansh P. replied 2 years ago.
Thanks.
Customer: replied 2 years ago.

Gabriel, You deserted me. Please send me an email to XXXXX@XXXXXX.XXX and let me know a good time for us to correct that error message problem. I have to leave now and will not be back in until around 7PM Central time.

 

Minnie

 

Expert:  Ansh P. replied 2 years ago.
It should be fine now, sorry for the delay. Thanks.

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