Hi there and welcome
Can you uninstall all versions of office on your computer by using revo uninstaller
Download the free trial from the below link
run the program and remove any references to any of the Office versions
then install Office and let me know if you still get the problem please
That would be OK if I knew where my old version is packed away
ok, do you see the new version of office in your start, all programs menu?
Have uninstalled 2010 but if I uninstall Professional 2003, won't I loose Outlook completely??
yes you will
and you dont wish to lose your emails correct
does outlook start now?
That is correct. Have just tried opening Outlook and it says 'the feature you are trying to use is on a network resource that is unavailable'?
ok, click start
type in outlook /safe
Also says the same for work and excel
does it open?
sorry, where do I find start
the bottom left windows button
Found it. says no items meet the search
press enter after typing it in please
makes a difference. yes has brought up a screen
ok, now were going to export the emails out
Click File, Open Import
and choose to export all your emails to a program or file
Choose Outlook Data File
and put it on your desktop
tell me when you have
obviously has not brought up the right screen. the screen is showing favourites / libraries / computer and says at top of box 'no items match your search'?
do it again
then press enter on the keyboard pleasew
note the space before the /
same result and yes, have typed in exactly as above and used return on keyborad
and press enter
this time brought up Windows Live Essentials web page
and if you click the Outlook icon, outlook opens (even though with the error)?
No, when you cancel out of the screen it then goes on to say Fatal Error - outlook does not open
ok, then outlook is not recoverable
who is your email service provider?
through Telecom New Zealand
ok, go to
can you see your emails there when you log on?
can't remember my password XXXXX have tried getting new one but!!!
ok, then you in a difficult position...
outlook is not recoverable
and even if we get it setup, then you wont be able to get your emails
as you need your password
Can you explain why outlook has disappeared
the installation went wrong. It half installed outlook but didnt complete. Before it starts that install it removes the old version
so basically it deleted it, installed, errored and now cant complete
what if I try and install 2010 again. or is the above problem going to impact on a new upgrade
or do I need to purchase the latest 2010 professional version
it might work, and definetly worth doing, I would say 20% chance
else yes, you will need to purchase a full copy of windows if you cant find the old disk
OK, many thanks your assistance
let me know if you need additional assistance
and please remember to click Accept and take care
Thanks, XXXXX XXXXX into town to buy new version. And yes, was about to click accept
thanks, XXXXX XXXXX people dont know about that
enjoy your day!
can you do it again
i accidently clicked a button to stop it