Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
how did you run the recovery program?
The recovery program in my computer.
ok, do this please
click start, all programs, microsoft office, office diagnostics
run the diagnostics and when it completes, try to open word and excel please
There is no office diagnostics when you click on microsoft office.
sorry, missed on step
under microsoft office
it will be there under microsoft tools
None of the programs in the 2010 MicrosoftOffice Starter will open.
yes I understand the problem
can you go to microsoft tools, under microsoft office please
and run office diagnostics please
When I go to Microsoft Office Starter and click on Tools nothing happens. If I go to just Microsoft Office it asks me to buy the program.The Microsoft Office Starter Program was already installed in my computer when I purchased it.
ok, are you sure it was not a trial version?
Yes, The Office Starter had Microsoft 2010 and Microsoft Excel. I've used both since I purchased my computer.. However, there was a Microsoft update asking to update a few days ago, and since then it seems nothing as worked right.
click start, type in system restore
perform a system restore from before the date of the update
then test please
Where do I type system restore
click start, type it in the search box and press enter please