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Richard
Richard, Software Specialist
Category: Microsoft Office
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Experience:  Over 15 year experience resolving Microsoft Office Issues
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I create a contact in outlook, in detail tab i added the birthday.

Customer Question

I create a contact in outlook, in detail tab i added the birthday. i can see the event in the calender but outlook does not remind me. does not even show in reminder window. i tested the reminders by adding one manually. it works. why?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Richard replied 2 years ago.

RichieMe :

Hi there and welcome

RichieMe :

When you go to the day for this birthday in the calendar

RichieMe :

do you see the birthday listed at the top?

Customer : Yes, i can see, i just want an alert for that
RichieMe :

ok, now when you double click it to open it

RichieMe :

do you see reminder set, with 15 minutes before the appointment ?

Customer : Reminder is disabled in borh this occerance and series
RichieMe :

ok, enable it please

RichieMe :

this is why you dont get a notification

RichieMe :

once enabled, it will work

Customer : I did and still does not appear in alert window
RichieMe :

how do you mean alert window?

RichieMe :

it will only appear 15 min before the appointment

Customer : Also, i created 2000 contacts, all of them are disable,
Customer : View - reminder window
RichieMe :

yes, they are disabled by default

Customer : Yes, i chage the time and still does not appear there, and how can i enable all one by one?
RichieMe :

do you want to enable them for all 2000?

Customer : Yes, everyone have birthday, aNd events are created but no alert
RichieMe :

yes, this is normal, as it is default

RichieMe :

to enable all 2000 at one, do this

RichieMe :

Creating the custom view

We’re going to create a custom view which reveals the Reminder Beforehand time and group this view by this field as well so we can easily change it for a lot of items at once.

  1. Select your Calendar containing the Birthday reminders.
  2. Open the Views Manager;
    • Outlook 2007 and previous
      View-> Current View-> Define Views…
    • Outlook 2010
      tab View-> Change View-> Manage Views…
  3. Click New…
  4. Name your view. Naming it “Birthday Reminders” will do.
  5. Verify that the type of view is set to “Table” before clicking OK.
  6. Click on the Fields… button.
  7. Set the dropdown list “Select available fields from:” from “Frequently-used fields” to “Date/Time fields”.
  8. Select “Subject” in the list on the right.
  9. Select “Remind Beforehand” in the list on the left and click the “Add ->” button.
  10. Click OK.
  11. Click on the “Group By…” button.
  12. Set the dropdown list in the bottom left named “Select available fields from:” from “Frequently-used fields” to “Date/Time fields”.
  13. Set the dropdown list at the top to “Remind Beforehand” and verify that the option “Show field in view” is selected.
  14. Click on the “Filter…” button.
  15. In the field “Search for the word(s):” type “Birthday” (or the word for it in your own language)
  16. Click OK and then OK again to close 2 of the open dialogs.
  17. Click Apply View.

Changing the “Remind Beforehand” time

You’ll now have a view that should more or less only display all the Birthdays (as it will also display other appointments with the subject set to Birthday). Since the appointments are grouped by the reminder time, it is easy to change all items after you have changed one.

  1. Click a single time on a Birthday appointment in the field “Remind Beforehand”. The default value is 15.
  2. Click once more and you’ll see a cursor.
  3. Type the reminder beforehand in minutes. For instance, type 240 in order to get reminded at 8 in the evening on the day before the Birthday.
  4. Press ENTER on your keyboard to confirm the input.
  5. You’ll now get a new Remind Beforehand group with that value. In our example; Remind Beforehand: 240
  6. Select all the remaining Birthdays and drag and drop them into the “Remind Beforehand: 240” group.

Customer : I done that, google that, i enable the alert but does not work, coz some of them have time zone enable and cant disable them, and when i export the vcard and import to other computer alerts disables itself
RichieMe :

yes, as i said it will be disabled by default....

RichieMe :

when the reminder is set, it will go 15 minutes before the appointment

Customer :

ı noticed,

Customer :

reminder doesnt work when recurrence is enable

Customer :

i disable and it works fine,

RichieMe :

when you set the reoccurance

RichieMe :

which option did you do

RichieMe :

once a year on this day?

RichieMe :

under reoccurance options

Customer :

Full Size Image

Customer :

i sent u image

Customer :

did u get it?

RichieMe :

yep, let me check it

RichieMe :

reminder is none

RichieMe :

you see it there?

RichieMe :

that is why

Customer :

no, i tried that, even i set it it doesnt appear in reminder window,

Customer :

it appears when i remove the recuring

Customer :

this way it become once day event only, and next year it wont remind me

RichieMe :

ok, set it to a year

RichieMe :

then close outlook

RichieMe :

click start, type in

RichieMe :

outlook /cleanreminders

RichieMe :

then check please

Customer :

and all the birthday events when generated automaticly by adding birthday in vcard they have recorrance enable

Customer :

ok let me try

RichieMe :

yes they will have it enabled

Customer :

nop no shange

RichieMe :

ok, dis you install service pack 1 for office?

Customer :

let me check

Customer :

SP2 IMO

RichieMe :

IMO?

Customer :

MSO it says

Customer :

sorry not imo

RichieMe :

ok, uninstall this please

RichieMe :

do you know how?

Customer :

un install sp2?

Customer :

then it wont open excel password protacted files created by office 2010

Customer :

so i have to install that

RichieMe :

do you have excel password protected files?

RichieMe :

as this reminder problem can be a bug from the SP

Customer :

it wan the same before that i remember

Customer :

yes,

RichieMe :

you 100%?

Customer :

?

Customer :

are you sure it will work without SP?

RichieMe :

you 100% sure this occured before installing SP2?

RichieMe :

a lot of people have experienced this problem after SP2, so we need to rule it out

Customer :

how is it in 2010?

RichieMe :

sorry?

Customer :

is this feature works in 2010 ? do u know? if yes, i'll buy 2010

RichieMe :

yes, but only the original

RichieMe :

not after SP1

RichieMe :

it also has the bug there

RichieMe :

so if you upgrade

RichieMe :

do not install SP1

RichieMe :

before SP1 it does work

Customer :

ok

RichieMe :

try this though

RichieMe :

in outlook

RichieMe :

click help

RichieMe :

detect and repair

RichieMe :

run this and test

Customer :

testing

RichieMe :

thanks

Customer :

how come outlook have this critical bug and there is no fix yet

RichieMe :

sorry I dont know, as I cannot see the priority list for Microsofts bug fixing

RichieMe :

possibly they have higher priority bugs to fix

RichieMe :

how is it going?

Customer :

test completed with no errors

Customer :

i updated the office to 2010 and i still have the same issue

Customer :

currunt version is 14.4760.1000

Customer :

what should i do now?

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