Greetings,Welcome to Just Answer.My name is Jason and I will be the expert working with you today to help resolve your problem.Which version of Windows are you using?
to be honest I dont know, its either 2003 of 2005
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
Thank you.Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=bb051ce0-e919-46b2-8923-5b4c515533c9&SUPPORT=NET
You may click the green ACCEPT ANSWER button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.Thank you,- JasonIf you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/