How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 27339
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

ra phi

Customer Question

I had to open a template to use for an assignment - the template was on MS word. So, when asked to open or save i pushed open - done my work on this and then pushed Ctrl + S to save. I done this on 3 separate documents and saved all of them using ctrl + S. I know I saved them, as when I closed word it asked me on all of the documents if I would like to save the changes - I said yes to all, and re-checked I saved by pushing ctrl+S again on each. When I went to attach the files to submit my assignment - the documents were no where to be found. This has happened before when I chose to open rather than save templates - however this is serious as I need the documents handed in, in another 2 hours! I have been through all the suggested processess via microsoft help and these have not worked. I need to get these back!
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,

From Word, there may be a recent files option; can you check?

Did you open these templates/files/attachments from email?

Do you have windows xp, vista, or 7?

What program do you use for email, i.e. Internet Explorer, Safari, Outlook Express, Outlook 2003, 2007, etc?

Did you re-open these attachments from email? DO NOT re-open these attachments.

Thank you.
Customer: replied 2 years ago.
No, I did not open these through email. I go to a site called moodle that students at our university can access for resources for our class. This is where I pushed on the link that brought up the template I needed to fill in - I have windows 7. I have checked in recent files and nothing is coming up.
Expert:  Viet -MS Office Tech replied 2 years ago.
Did you re-open these from the moodle site (don't re-open it)?

Can I remote to your computer and try to find them for you? Thank you.
Customer: replied 2 years ago.
yep you sure can I would appreciate it! I have tried to re-open it as i've tried to follow every suggestion I could find.
Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, re-opening them might have overwritten your saved documents, but let me open your question to other experts. Thank you.
Customer: replied 2 years ago.
ok shit! But thanks for that.
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,

You can click on Start and type %temp% and press Enter, then check if the documents are in the Temp folder, but it looks like you've searched for them already.

Sorry, it seems no experts have another suggestion; sorry that the documents are lost. I suggest to always save the document (do Save as either straight from the web (don't open), or if it opens, then click on File, Save as) from the Internet to a folder you want on the computer first, then you can open the document in your computer, then edit.

If you have any other computer question/issue, please let me know. Thank you.
Customer: replied 2 years ago.
Thanks for the suggestion - have tried that and it's not there. But I won't make this mistake again!
Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, OK. If you have any other computer question/issue in the future, please let me know any time. Thank you.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 
Chat Now With A Microsoft Office Technician
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
421 Satisfied Customers
Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.