Hi, I checked that file and tried different encoding formats. Actually that file is only 162 kb size and contains only a line of text "HP Authorized Customer
" Some other characters are displaying as missing fonts. I think the virus scan removed some viruses from some of your documents and made changes on it. So please check the quarantined files section of your antivirus program for a copy of your files.
Otherwise you can try a system restore. Restoring to a previous date on which your system worked correctly may resolve the issue.
To restore your system to a previous date; Click on Start
\ System Tools
\ System Restore
, and you’ll be given a wizard screen.
Select “Restore my computer to an earlier time
”. Note that System Restore is going to reboot your computer in order to restore.
Click the Next button, and you’ll be shown a calendar with bolded dates wherever there is a restore point. Click on the date, and then click a restore point in the right hand side. Make sure you are selecting a date on which the system worked correctly.
You’ll get a confirmation screen asking if you really want to do this. We’ll assume that there’s a problem requiring you to restore, so go ahead.
Your system will reboot and then restore your computer back to the previous configuration. Check your system and reply me the result.
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