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authentech
authentech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 599
Experience:  I am an MCSE and have worked in the field for years
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i get the following message when trying to open my newly installed

Resolved Question:

i get the following message when trying to open my newly installed Outlook 2010

'Cannot start Microsoft Outlook. Cannot open the Outlook Window. The set of folders cannot be opened. The information store could not be opened."

What can I do?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  authentech replied 5 years ago.

authentech :

Hi my name is XXXXX XXXXX I can assist you.

authentech :

This is normally due to you having an old version of Outlook that was setup previously. Close Outlook.

authentech :

Then go to Control panel, Mail. Delete any profiles. Now try to open outlook again.

authentech :

Your control panel may need to be switched to View by: Large icons before you see the Mail icon.

Customer:

I think it is working give me a couple of minutes.

authentech :

Ok no problem.

authentech :

Please click ACCEPT to give me credit for helping. If you can give me Positive feedback this helps me a lot as well. Thanks and have a great day!

Customer:

I got as far as trying to enter data about aol's server and did not know what to enter

authentech :

If you got this far then your original problem sounds like it's been solved.

Customer:

Are you there?

authentech :

Here is a link that might help: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=223775

Customer:

are you still there?

authentech :

yes

authentech :

Can you see me typing?

authentech and other Microsoft Office Specialists are ready to help you
Expert:  authentech replied 5 years ago.
Switched to Q&A mode since customer didn't appear to be able to see chat in window.

Please read up for my response.

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