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copy and pasted a picture over my Word doc can i get it ba

Customer Question

copy and pasted a picture over my Word doc can i get it back
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

SVITExperts :

Do you use Mac or PC?

Customer :

Mac

SVITExperts :

Thanks

SVITExperts :

So you have a picture and you copied and paste it to Word doc?

SVITExperts :

Did the picture file disappear?

Customer :

I had a report when I saved it I copy a picture over my report need to get back my report

SVITExperts :

So you copy and paste a picture OVER your report?

SVITExperts :

Did you save the word file yet?

SVITExperts :

I mean AFTER you copy and paste the picture over your report, did you save the Doc file yet?

Customer :

yes

Customer :

talk to support they said I could find it but need help

Customer :

Are you still there?

SVITExperts :

Did you close the doc file or still have it open?

Customer :

Closed it

Customer :

It is Office for Mac home and Student

SVITExperts :

When did that happen?

Customer :

At 2:30 today

SVITExperts :

Thanks one moment please

SVITExperts :

Please open Word

SVITExperts :

click File->Open

SVITExperts :

in the search box, type autorecovery

Customer :

Ok

SVITExperts :

see if you can see the report file temp files on the list

Customer :

2 items came up Office 2011 autoRecovery and autoRecovery save o And world View

Customer :

autoRecovery save o And world View pdf

SVITExperts :

go to office 2011 autorecovery

Customer :

when I highlight and open it the autoRecovery save o And world View pdf comes up.

SVITExperts :

one moment

Customer :

This is a old file.

SVITExperts :

please try to type your report name

Customer :

I typed it in and it went to Word and open the file of the picture.

Customer :

Type it in the search.

SVITExperts :

Please go to Macintosh HD

SVITExperts :

then go to users and your name

SVITExperts :

then go to Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records

Customer :

Where is that at?

SVITExperts :

Or go to Finder

SVITExperts :

Home

Customer :

This is a Macbook Pro.

SVITExperts :

Yes

SVITExperts :

Please go to Finder->Home

Customer :

I am in finder where is home?

SVITExperts :

Click Finder->Go->Home

Customer :

ok

SVITExperts :

are you at home folder now?

SVITExperts :

can you see Documents folder?

Customer :

yes

SVITExperts :

please go to Documents

SVITExperts :

then Microsoft User data

Customer :

Ok

SVITExperts :

Office 2011 Identities

SVITExperts :

Then Main Identity->Data records

SVITExperts :

Do you see autorecovery or any temp folder here?

Customer :

I went into Documents and there is files there.

SVITExperts :

go to Microsoft User data

Customer :

but I do not see Microsoft User data.

SVITExperts :

I think it's best to have someone remote access your computer so it's easier to do a search.

Customer :

ok

SVITExperts :

Unfortunately I do not have access.

SVITExperts :

Let me reopen your question to all experts.

SVITExperts :

Thanks

Customer :

found it

Expert:  Lindie-mod replied 2 years ago.
Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

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