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Richard
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Category: Microsoft Office
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Experience:  Over 15 year experience resolving Microsoft Office Issues
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MS web apps is unable to access my MS Office 2010

Customer Question

MS web apps unable to access MS Office 2010 to "Edit in Word". Error response: MS Office 2010 plug-in has crashed! I downloaded Office 2010 Web Apps browser plug-in. I ran the downloaded plug-in: Response: It couldn't find an applicable application!
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Lindie-mod replied 2 years ago.
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Customer: replied 2 years ago.
Hi Lindi,

Yes, I'm still suffering the MS Office 2010 plug-in problem.... unable to use Office Web-Apps documents to open MS Word for editing because the Office Word Apps are unable to find the MSO plug-in!
Expert:  Lindie-mod replied 2 years ago.
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Expert:  Richard replied 2 years ago.
Hi there and welcome

Can you use Internet Explorer (you specified Firefox) and attempt to edit.

Let me know please if you continue to have difficulties
Customer: replied 2 years ago.
Hi! Thanks for your reply.

Error response when I use IE8 (64bit) v8.0.7601.17514:

"We are unable to detect Microsoft Word on your computer."

....I hasten to add that the MSWord plug-in failure I'm experiencing is new - and I have been able to open MSWord from Office2010 perfectly well in the past....

Any thoughts?

Sedleigh
www.sedleigh.com
Expert:  Richard replied 2 years ago.
ok, to check, you have Office 2010 installed? This is needed?

If so, you may have installed it incorrectly, can you therefore follow these instructions please

Save all work, and then close all programs.

In Control Panel, open Programs and Features to see a list of installed programs.

Click Microsoft Office Click-To-Run 2010, and then click Uninstall.

To remove Microsoft Office Click-to-Run, click Yes.

Go to the Microsoft Office alternative fulfillment page.
( http://office.microsoft.com/en-us/excel-help/redir/XT101887606.aspx?CTT=5&origin=HA101850538 )


Click My account.

Click Download, and then click Advanced options.

Follow the instructions.

To install the MSI-based Microsoft Office edition, run SingleImage.exe.

When prompted, type your Product Key to continue.

Once done, restart the computer and test

Please let me know if you still have the problem

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