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Ask Dustin Your Own Question

Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 12532
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn. Worked in The US Army as A Network Switching Systems Operator/Controller .
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Our computer crashed and we bought this new one. Can we re-download

Customer Question

Our computer crashed and we bought this new one. Can we re-download Office and Powerpoint?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Dustin replied 4 years ago.
Welcome to

My name is Dustin, and I am here to help..

When you originally purchased office and power point.. From where did you purchase it from? Microsofts online store, somewhere else?

Customer: replied 4 years ago.
I'm pretty sure Office was purchased online by activating the software on the computer. Powerpoint also purchased about a month ago, I think also from Microsoft online.
Expert:  Dustin replied 4 years ago.

You should be able to recover the product key then, and redownload the software.

Try these steps to recover t he product key

go to the microsoft store page

Theres a border at the bottom of that page..

on that border, it says account, click account.

then click downloads_ product keys.

it should show you a download link and a product key

Let me know if you run into any issues finding your key this way.. **note** your going to have to login to your microsoft store account above, with the same windows live account you used / created when you purchased the program!