OK! That was fast. I won't be able to do this until sometime tomorrow afternoon. If I get lucky, I'll be able to do it this evening. Thank you for your quick response, and I'll let you know if I'm successful. Sounds like it might be.
Well, unfortunately, that solution did not help my problem. However, I'm also not sure that everything was removed--as if it never existed on the machine. The reason I say this is because: 1. When I opened MS Word, the label I had to custom create was still in the label array--shouldn't have been. I also was not asked to activate the software, which I should have been. 2. When I opened Outlook, the .pst file was still in existance and opened as usual. 3. When I used the Revo-uninstaller (which I like btw) to remove the POS software, during that software's uninstall process, I got an error message that indicated a certain .dll file could not be removed. It stayed on the screen long enough for me to read, but not copy, and then disappeared. While using the Revo, it showed a .dll file that it had picked up, but I'm not certain they were the same name--actually more certain they were different names.
So, with that said, I'd like to go ahead and submit for your payment since you did what I asked you to do. But, before I do, can I still get to you because I'd like for you to put that big brain of yours to work on the problem and see what needs to happen (just short of a complete re-format/re-install) to fix the problem? I know it's a software issue because as I said, it works on two other machines both similar yet different.
I can't do any more on this today, so I'll have to do it tomorrow afternoon, but I want to play with the Revo some more. I may not have done everything in that correctly.
Thanks for your help so far.
Thanks. Just one more question.
Since I haven't yet had time to learn the Revo--when I first started it, it had a list of icons at the top basically showing all of the programs installed. I followed your directions and was able to remove the POS software to the best extent I believe it would. After the uninstall, I was prompted to remove two more files it "chased" down. Did that. How do I do that again? Once I clicked "finish," it was all gone and I could not figure out how to scan it again for the left-over pieces of the software
Well, I was able to completely remove Office 2007 and to the best of my knowledge, the POS software. Thank you for that. After re-install and complete update, it still won't populate the labels. How much do you know about Adobe Acrobat? The only other common thread between the two machines that the label population works on and this machine where it won't work, is Adobe Acrobat Pro 10. The two machines have it, the one machine has only Acrobat 9 standard. It shouldn't be a factor, but you never know. I know there's a lot of interplay when Acrobat is involved, and it might be what's up. The Acrobat Pro 10 is a 2-license copy, so I'll de-activate one and put it on that machine just to see. I really don't use it on my laptop like I thought I would, so I'm not hurting myself.
Unless you have any other ideas, I'll accept your answer so you can get paid. I'll wait to hear back from you.
Thanks for all you done on this.
Didn't think of that. That's why I hired you.
I'll try that tomorrow. I do have Quickbooks on that one that I don't on the other two.
I'll let you know.
No problem, take your time.Keep me posted.Thanks,
1. You're a genius.
2. I can't believe that I've been so fixated on what the other two had in common that I didn't look at this one to see what it had that the other two didn't and start in safe mode to see what happened. I'm feelin' a little silly right at the moment.
Labels populate just as they're supposed to. So.........
I've examined both this system and my notebook (where the labels will populate). Other than this is x32 and my notebook is x64, they both have pretty much the same software and peripherals-aside from the Acrobat 10 pro vs the 9 standard I mentioned, and the addition of Quickbooks on this system that the others don't have. All have Logitech wireless keyboard/mouse combos with unifying receiver and Setpoint 6.10.55 with driver 5.00.40.
Should I temporarily uninstall Quickbooks and see what happens or are you thinking something else?
Ok. Now, I'm even more frustrated than before. Since I have time to kill before I close the store, I thought I'd play with the labels. They populate now in standard mode--just like they're supposed to. I can't stand this!!!!!!! (and however many more I need to add.)
I do not know what changed--I haven't adjusted anything, and I can't think that a start in safe mode to make it work changed a thing-but something changed.
So, I'll wait for you to reply, and then I'll accept the answer to pay you and give you one hell of a review.
Thanks for your guidance!
This is getting crazier and crazier. While I thought the labels were populating--and they are--it's the same ones I did while in safe mode. I printed 10 labels to see if it would do it. It did. Then, when I restarted in normal mode, I just tried it, and it printed (previous e-mail). But, it was the same 10 labels because that was what was set up. So, I then began adjusting the print settings to get the labels right (which I had to do before on my notebook) and noticed things weren't changing. Then, I changed to a different inventory item and printed labels for that item--more labels and different item--and it printed the same 10 labels which had previously been printed.
I'm horribly confused now, and also waiting for an idea now.
This has got to be good entertainment for you.
I knew what you were going in the previous instructions even though you left out the last step, and it's what I was going to do. Thanks for clarifying, and I'll get back with you tomorrow.
No change at all. These are the processes that are left after hiding MS Services:
Adobe Flash Player Update Service
FLEXnet Licensing Service
Google Update Service (gupdate)
Google Update Service (gupdatem)
Google Software Updater
Logitech Bluetooth Service
Intuit QuickBooks FCS
SigmaTel Audio Service
Of these, all are stopped except:
QBCF Monitor Service
Sigma Tel Audio Service
So, with that, I'm still thinking about the QuickBooks. While I'm waiting, I think I'll make a back-up and un-intall using the software you turned me on to.
FYI--removal of QuickBooks changes nothing.
It was worth a shot and didn't take long.
I use IE, version 9 (I think--might be 8). But again, it's just like on my laptop. Whatever is current, I tend to make all things equal. Are you thinking I maybe need to disable some add-ons and see what happens?
If its IE 9 then we will roll back to IE 8.Please follow the steps below -:Go to Start menu > Control Panel > Under Programs click on Uninstall a Program link > Then click on view installed update link (left) > Scroll down and find Windows Internet Explorer 9 under Microsoft windows section> then just single click on Windows Internet Explorer 9 and then click on the uninstall button at the top
After that restart your computer .Regards!
The copy of Windows 7 I installed on this machine is a pretty recent one and comes inherrent with IE 9--can't just uninstall. So, I tried to find IE 8 for Windows 7, and best I can tell, it's not out there any more. That doesn't mean it's not on a freeware/shareware site, but not on Microsoft. I'm still looking. In the meantime, I "turned off" the IE 9 Windows feature and tried to populate the labels without ANY internet browser actively function on the system. No luck. While you're chewing on this, I'm going to re-boot in safe mode and see if I can figure out what processes are running-understanding it will be minimal-and what are not and try to pinpoint the issue a little better.
OK. I lied--sort of. My Windows 7 does have IE8. I looked under installed updates once, and didn't see IE 9 listed. After all of the other stuff I said in my previous e-mail, I went back and looked under installed updates again, and saw it this time. I uninstalled and am back to IE 8, but no difference. I can work from safe mode. I don't get it. I've never had this much trouble chasing something down.
I'm about ready to call it done. I'll just switch to safe mode when I need to print labels. It's not an every-day thing, so it wouldn't be a big crisis.
Changed the screen resolution to 1024*768. Not following this, but I'm going with it. Didn't make a difference, but hey, I'll try anything at this point.
Here's the processes running with the POS software running. They are in order from the list, listed here left to right. There's a bunch.
Simptcp SamSs Power PlugPlay DcomLaunch hpqddsvc hpqcxs08
HPSLPSVC WinHttpAutoProxySvc WdiServiceHost nsi netprofm
EventSystem SSDPSRV FontCache FDResPub wscsvc lmhosts
eventlog Dhcp Audiosrv MpsSvc DPS BFE wudfsvc WdiSystemHost
UxSms TrlcWks SysMain PcaSvc Netman hidserv CscService
AudioEndpointBuilder Wsearch WMPNetworkSvc wlidsvc TrustedInstaller
STacSV Spooler QBVSS QBCFMonitorService PML Driver HPZ12
NisSrv Net Driver HPZ12 MsMpSvc MDM BBUpdate BBSvc wuauserv
Winmgmt Themes ShellHWDetection SENS Schedule ProfSvc
LanmanServer iphlpsvc IKEEXT gpsvc Browser BITS AeLookupSvc
NlaSvc LanmanWorkstation Dnscache CryptSvc Policy Agent RpcSs
I hope this turns out for you. There is an approximate tab space between each service as I have it listed, again line by line left to right. Some of the service names have a single space between the words but that is one service.
I was also running Microsoft Security Essentials and/or Windows Defender because I do not have a virus software on this machine. It doesn't spend much time on the internet, so I chose to use that for now. I disabled all of that and rebooted this morning on the off-hand chance that was my interruption, and that didn't change anything either. As I said, I'm done. But, I'll wait for you reply.
I've done all that, and it doesn't make one bit of difference. The default screen resolution, best I can tell, is a minimum for them. My notebook screen resolution is 1366*768, and it works. I have a 22" HD monitor at work, and it's at the same setting as my notebook, and it works. There's something interfering with the label population on that particular machine and I, nor you, can find it. It's an anomaly. I really appreciate all the suggestions you've made, but I'm tired of messing with it. Yesterday, I rebooted in safe mode, printed labels, and reverted back to regular mode. It took all of 2 minutes for those two processes. It's a pain in my butt, but I can live with that until I stumble on to the issue-which I will at some point. At least I can do it without having to drag my notebook around with me every time I go to the shop.
Again, thank you for all of you suggestions and direction. I couldn't have done it without your guidance.