How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John D Your Own Question

John D
John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9655
Experience:  Bachelor of Science - Engineering Consultant
Type Your Microsoft Office Question Here...
John D is online now
A new question is answered every 9 seconds

I have been using Excel 2000 happily for several years and

Resolved Question:

I have been using Excel 2000 happily for several years and have a custom toolbar with the "Paste Special" button. I copy and paste lots of data from websites to spreadsheets and it usually places it in the correct columns. For the past week this wasn't happening. All the data goes into one column as text. Even copying data from one coloured cell to a blank cell will show the data but not the coloured shading or other formatting. When I click the "Paste Special" button, it displays only the "Unicode Text" or "Text" option instead of the window with 15 options that I used to get. If I reboot my computer, the correct "Paste Special" window appears once or twice and then it reverts to the incorrect one with only text options. When I use “ctrl x” then “ctrl v” to cut and paste from one cell to another, the new cell is filled with text but the old one still has the original data and formatting. In MSWord, the “Paste Special” shows only the "Unicode Text" or "Text" option instead of the usual window with 5 options. Can you help me?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  John D replied 2 years ago.

Hi,

 

Have you installed any web based application lately such as skype

 

 

Customer: replied 2 years ago.
Yes. The problem probably started after I first installed Skype and Logitec Webcam Software including Logitec Vid HD. I lost these when I did the Restore but I then installed Skype and Logitec Webcam Software without Logitec Vid HD.
Expert:  John D replied 2 years ago.

Ok the issue is most likely caused by Skype Click to Call component. Just uninstall that program (if you don't have Click to Call, try uninstalling Skype) and you should be good to go

 

Hope this helps and thank you for clicking Accept if you are satisfied with the answer

 

 

Customer: replied 2 years ago.
That sounds promising but it is nearly 1am here so I will have to wait until tomorrow to try your suggestion and test the result. I will get back to you much later. Many thanks so far.
Expert:  John D replied 2 years ago.

No problem but remember to click Accept so I can get credit.

 

Thanks

 

 

 

 

 

 

Customer: replied 2 years ago.

I have uninstalled Skype Click to Call and my Cut, Copy and Paste problems in Office 2000 seem to be over.

 

Thanks very much for your help. I will "Accept Answer" and send feedback as soon as soon as this message is sent.

Expert:  John D replied 2 years ago.

Great! Glad it worked

 

Make sure to click the green Accept button so the accept can be processed

 

Thanks

 

John D, Bachelor's Degree
Category: Microsoft Office
Satisfied Customers: 9655
Experience: Bachelor of Science - Engineering Consultant
John D and 9 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional