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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 26435
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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i BOUGHT A NEW COMPUTER IT WAS A FLOOR MODEL,THERE WAS NO PAPER

Resolved Question:

i BOUGHT A NEW COMPUTER IT WAS A FLOOR MODEL,THERE WAS NO PAPER WORK INCLUDED. I TRIED TO DOWNLOAD MICRESOFT OFFICE AND WAS TOLD I HAD TO ENTER THE NUMBER INCLUDED WITH THE PACKAGE . BEING A FLOOR MODEL THIS PAPER WORK WAS LOST HOW CAN i GET THESE NUMBERS. THE MANUFACTUER HAS TOLD ME THE COMPUTER IS OUT OF WARRENTY AND THEY WANT 40 DOLLARS TO ANSER MY QUESTION.CAN YOU HELP ME.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,

When you bought a new computer, did you purchase Microsoft office also? Or did you purchase microsoft office previously at any point?

Please let me know. Thank you.
Customer: replied 2 years ago.
I aready have microsoft office on two of my computers. it came installed with the numbers.this is the third time I have ansered this question
Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, I do not see your reply until now. How many office license(s) did you purchase previously?

Did you purchase office 2003, 2007, or 2010, etc.?

What is the website that you've downloaded office from?

Thank you.
Customer: replied 2 years ago.
I believe it was called microsoft works at the time of purchase
Expert:  Viet -MS Office Tech replied 2 years ago.
So you bought Microsoft Works, not Microsoft Office? Microsoft does not support Works any more, so you have to try/buy office:
http://office.microsoft.com/en-us/try/

, but would you like to try/use a free Office program? Please let me know, so I can provide. Thank you.
Customer: replied 2 years ago.
Yes I would like to try a free office program.
Expert:  Viet -MS Office Tech replied 2 years ago.
You can download and install the free Open Office software at

http://openoffice.org/

Thank you.
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 26435
Experience: Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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