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Frederick S
Frederick S, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 8694
Experience:  Computer technician; founder of a home PC repair company.
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after a scan with norton 360 my microsoft "Office Home and

Resolved Question:

after a scan with norton 360 my microsoft "Office Home and Student won't start.
how can i fix that?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Frederick S replied 4 years ago.
Hi

Happy to help

What version of Windows (XP, Vista, Windows 7) are you using?

FS
Customer: replied 4 years ago.
windows 7
Expert:  Frederick S replied 4 years ago.
Please try this for me

Go to Start menu

Select Control Panel

Select Programs and Features --> Uninstall a program

Find Office in the list... pick Change or Repair

Then select Repair Office

Once that's done, please go ahead and restart and see if Office will open up for you okay - thanks!
Customer: replied 4 years ago.

I tried your suggestion, however it did not work.

Expert:  Frederick S replied 4 years ago.
OK

What happens when you open Word, for example, please?

FS
Customer: replied 4 years ago.
I get a square in the middle of the screen "WORKS TASK LAUNCHER" but nothing after that
Expert:  Frederick S replied 4 years ago.
You're opening Microsoft Works instead of Microsoft Word?

Please go to Start menu --> All Programs --> Microsoft Office and this time, please open Microsoft Word

Let me know how that goes.

FS
Customer: replied 4 years ago.
That worked, but i am not sure if i can get in any of my previous work
Expert:  Frederick S replied 4 years ago.
Please open a document within Word and tell me if you're able to. As long as the program opens, all of your documents should work just fine. I will be standing by.

FS
Customer: replied 4 years ago.
i can't find any documents to open. i am ready to give up.
Expert:  Frederick S replied 4 years ago.
I cannot tell you where you've stored your documents...

Please locate your documents then open them up.

Your original concern was resolved, so if you wish to give up, that's fine - just be sure to click Accept since we got Office to work now.

FS
Customer: replied 4 years ago.
last question. what if i delete microsoft and reinstall it? would that work better?
Expert:  Frederick S replied 4 years ago.
Hi

I don't think that's necessary since you're able to open the program up. But you can do that -- that won't affect any documents you have stored on your computer.
Frederick S and 2 other Microsoft Office Specialists are ready to help you