How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Molinari Your Own Question
Molinari
Molinari, MS Office Tech
Category: Microsoft Office
Satisfied Customers: 4459
Experience:  Certified IT Guru
16561526
Type Your Microsoft Office Question Here...
Molinari is online now
A new question is answered every 9 seconds

I need help with multiple pst files that have been created

Customer Question

I need help with multiple pst files that have been created by Outlook
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Molinari replied 5 years ago.
Hi,

Thank you for asking your question on JustAnswer. It would help us to know:

What is the problem with them, and what version of outlook is it?


We’re looking forward to hearing back from you soon!
Customer: replied 5 years ago.
Hi, I am using Outlook 2010. One PC. (Plus mobile and Ipad)

The problem is with the PC.

I have 6 email accounts: two POP, four IMAP. All was working fine until yesterday when I noticed that the some emails weren't being sent from 2 IMAP accounts.

I looked at the folders where the pst files are stored and noticed multiple pst files.
Expert:  Molinari replied 5 years ago.
That probably has nothing to do with it but, you can choose to combine them or use the same pst file if you wish.
  1. Open Control Panel and find the Mail applet. If you use the Category view in Windows XP’s Control Panel, look for the Mail applet in the User Accounts category.
  2. Select the Show Profiles button.
  3. Select your new profile from the Mail dialog and choose Properties, then Email Accounts and finally, View or change email accounts.
  4. Select New Outlook data file and find your existing PST, add it to the profile and set it as the default.

Usually unless stated otherwise, each h account, especially imap makes it's own pst.....

 

 

Were you able to access the imap accounts out side of outlook, like by using a web browser/webmail?

Customer: replied 5 years ago.
I don't understand your Step 3. I don't have a 'new profile'. I have an existing profile.

I created separate IMAP accounts when I set them up several months ago.

Now 3 of the IMAP accounts have begun to create multiple pst files and I can't get them to send.

I can read the emails in webmail.
Expert:  Molinari replied 5 years ago.
I meant the existing profile you want to share another pst with....

Imap accounts need their own folder, they should be able to share pst files though....

Customer: replied 5 years ago.
Sorry, I don't understand.

I don't want to share pst files.

I want to know why multiple copies are being created.
Expert:  Molinari replied 5 years ago.
By default, each account creates it's own new pst file.
Upon further reading it appears each imap account needs it's own pst, pop3 can share pst files.
Expert:  Molinari replied 5 years ago.
Upon further reading it appears each imap account needs it's own pst, pop3 can share pst files.
Customer: replied 5 years ago.
I know that each account creates its own pst file.

Why have two of the accounts just started creating multiple pst files?
Customer: replied 5 years ago.
Hello Molinari, are you there?
Expert:  Molinari replied 5 years ago.
No settings were changed or calenders added?
Imap should each have just one unless something changed recently.
Under the email section, at he bottom, more than one pst file is listed?

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
Customer: replied 5 years ago.
This is what one of the accounts looks like:
C:\Users\Tess\...\Microsoft\Outlook\Ciliopathy Alliance(55).pst

In that folder, there are now 55 pst files - as indicated by the bracketed number
Customer: replied 5 years ago.
Change what?

Expert:  Molinari replied 5 years ago.
What does the bottom of the email account page say like the picture here?

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
Customer: replied 5 years ago.
I can't see a 'change folder' button like the one in your picture
Expert:  Molinari replied 5 years ago.
Is it making a new pst for each email getting sent or received?
Customer: replied 5 years ago.
I don't think so.
It seems to create the pst files in 'clusters' around the same time but on different days.

eg today, several got created around 18.52 (London time) after I had re-opened outlook.

Should I remove the accounts and recreate them?

But then what do I do with the multiple pst files?
Expert:  Molinari replied 5 years ago.
Yes, remove and recreate them, you can import anything you need from the psts.....
I'd do it from the mail applet in control panel as opposed to outlook.....
Customer: replied 5 years ago.
I have removed and recreated the IMAP account.
It created Number 57 pst file.

I still have multiple pst files. What should I do with them?
Expert:  Molinari replied 5 years ago.
Close outlook, delete them, and check through the mail appplet in control panel if it inicates anything.
Customer: replied 5 years ago.
Can I safely remove all the other 56 pst files?
Expert:  Molinari replied 5 years ago.
If they are small, and you have all the email you want to save, then yes....
Customer: replied 5 years ago.
I am still baffled how this happened.

Can you supply a reason and any tips to stop it happening again?

Expert:  Molinari replied 5 years ago.
It kind of sounds like the first one got hosed, so it made a new on for every activity....
It could also be a fault on the imap server end... Imap is a bizarre protocol.....

Related Microsoft Office Questions