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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 25488
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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i have an hung up in the outbox for quiet some time and would

Customer Question

i have an hung up in the outbox for quiet some time and would love to know how to
delete it out of my email, I have Outlook 2010. would appreciate any helpadvise
to give me. thank you very much. email:XXX@XXXXXX.XXX
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Viet - MS Office Tech :

Hi,

Viet - MS Office Tech :

Do you have windows xp, vista, or 7?

Viet - MS Office Tech :

So you've tried to delete it in Outbox, but it did not work.

Viet - MS Office Tech :

In Outlook, please click on File menu on the top, then click on Work Offline (or click on the Work Offline icon if available)
, then see if you can delete the stuck message in Outbox.

Viet - MS Office Tech :

, then you can uncheck Work Offline

Viet - MS Office Tech :

If that does not work, close Outlook, then click on Start and search for the phrase:
store:mapi outbox
and press Enter, then look for the stuck message and delete it.

Viet - MS Office Tech :

(Actually, the Work Offline option is under the Send/Receive option in Outlook)

Full Size Image

Viet - MS Office Tech :

If that still does not work:

  1. Go to File menu, then Info, then Account Settings.
  2. Select Data Files tab (1), (and note your current default pst), then click Add (2). Create a new PST for your profile then select it and click the Set as Default link (3).
  3. [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]122.95081967213115[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

  4. Close Outlook then restart it.
  5. Show the folder list, (if needed, press at the same time the two keys Ctrl and 6 if necessary), and find the old Outbox. Delete the message.
  6. Go to Account settings again and restore the original pst as default
  7. Show the folder list and move any new messages from the new pst to the original pst.
  8. Right click on the new folder’s name and Choose Close to remove it from your profile.
Viet - MS Office Tech :

Full Size Image

Viet - MS Office Tech :

Please scroll up/down this web page to see all my suggestions. Please let me know if there is still any issue. Thank you.

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