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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 25719
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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I have been unable to pull up my Microsoft Works for the past

Customer Question

I have been unable to pull up my Microsoft Works for the past day and
a half. I have been on the phone with a Microsoft Tech (Verizon?) for what seems like forever and he is unable to connect with an 'applet' - so he told me to contact Microsoft and you would be able to correct
the problem (hopefully) Microsoft Works is NOT responding ....
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,

Please try this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred.

 

If that does not work, please go to Start, control panel, uninstall a program (or add/remove programs), and uninstall microsoft works, then restart the computer and reinstall it.

 

If needed, please download and install the free Open Office software, and see if it can edit/create documents.

http://www.openoffice.org/

 

Thank you.

Customer: replied 2 years ago.
I am NOT a computer wiz - not sure I understand everything you're telling me to do. I will ask my son for help in the morning to see if he can
help me. I will get back to you. Thank you.
Expert:  Viet -MS Office Tech replied 2 years ago.
No problem, please take your time. Thank you.

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