How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Microsoft Office Question Here...
James K. is online now
A new question is answered every 9 seconds

I just bought a new set of Microsoft Office Professional Plus

Customer Question

I just bought a new set of Microsoft Office Professional Plus 2010. My computer doesn't recognize it in the disk drive. What can I do to get it to load?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  James K. replied 5 years ago.

knoker1234 :

Hello

knoker1234 :

My name is James

knoker1234 :

Welcome to Just Answer

knoker1234 :

Dose the Machine Read over Cds/DVDs

knoker1234 :

other*

James K. and 4 other Microsoft Office Specialists are ready to help you
Expert:  James K. replied 5 years ago.

Is this the Only Disk , the machine wont read

 

Its a DVD Correct ?

 

Dose the Machine Read CD's ?

 

Cheers James

 

 

Customer: replied 5 years ago.

James,

 

Yes. It has before and it should.

 

Angie

Expert:  James K. replied 5 years ago.

Ok Lets go Step by Step

 

Can you try another CD and DVD and let me know if it reads them

Customer: replied 5 years ago.
I just put a dvd in there. The light blinked for a while, but it doesn't recognize it apparently.
Expert:  James K. replied 5 years ago.
Ok so looks like the drive might be the Issue can i remote on and have a look ?
Customer: replied 5 years ago.
Of course. Thanks! How do I do that?
Expert:  James K. replied 5 years ago.

http://67.192.95.188:8040/?Session=3c04bc56-d265-4cb2-8932-75c65ed0c6e1&SUPPORT=NET

 

Click the Link then Agree and then Run/Ok When asked

 

Related Microsoft Office Questions