How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask DrKlahn Your Own Question

DrKlahn, Computer Analyst
Category: Microsoft Office
Satisfied Customers: 2152
Experience:  BSci: Electrical Engr., Industrial Engr, and Computer Sci.
Type Your Microsoft Office Question Here...
DrKlahn is online now
A new question is answered every 9 seconds

RA - 112

Customer Question

The vertical margin  seems to be set at Zero... when I open a new word document the cursor is at the very top of the page... and seems to cause me problems with typing the documet... I don't know what is causing the problem... but I thought I could set Vertical Margins in word

Submitted: 4 years ago.
Category: Microsoft Office
Expert:  DrKlahn replied 4 years ago.

Good afternoon. Thanks for using JustAnswer. I'm XXXXX XXXXX, aka "DrKlahn."


This sounds like Word is in the wrong View. Depending on whether Normal view or Page Layout view is being used, the same document can appear quite differently on the Word window. See the image below for an example. The document is the same in both cases, but in the upper half, Word is in Normal View (see the highlighted icon in the lower left corner of the Word window.) In the lower half, Word is in Page Layout View (see the highlighted icon again).


The margins are there, but they do not appear in Normal View. Only when Page Layout View is selected does the page appear as it will when it is printed.






Does this resolve the problem?


If anything in this answer is unclear, or you'd like something explained further, don't hesitate to ask. Though I have flagged this as an Answer, please do not Accept it until it is clear that the problem has been located and the answer is satisfactory. Further discussion is always possible, even after an Answer has been accepted.

Customer: replied 4 years ago.
I don't remember being at the site before today... but I apparently was because they had my e-mail... I was having a problem signing in... and messed around with the process for about 45 minutes... or so... the problem I mentioned has been bothering me for weeks... on and off. Your answer is not the answer I need in this case. As I tried all those results. I did find out what was causing the problem in that 45 minutes I was talking about... however. I don't know about paying for your service or not or how it works... so please let me know.
Expert:  DrKlahn replied 4 years ago.

Thank you. I can not think of a reason that Word would produce the effects described in the problem statement other than an incorrect View, so I'll opt out at this time. The will encourage other experts to bring their knowledge to bear on the problem. I wish you a timely and successful conclusion to this problem.


Expert:  Lindie-mod replied 4 years ago.
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Customer: replied 4 years ago.
I'm sorry I'm not sure how the site works... but I figured out the problem for myself a few days ago... is there a way I can unpost the question?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • jstinehelfer


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
< Last | Next >
  • jstinehelfer's Avatar


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
  • JasonJames122's Avatar


    Computer Enthusiast

    Satisfied Customers:

    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    Computer Software Specialist for more than 10 years
  • The-PC-Guy's Avatar


    Computer Manager

    Satisfied Customers:

    20 years experience providing remote computer support
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company
  • IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    Bachelor's Degree in Information Technology, Microsoft Certified Professional
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Expert with over 10 years experience.

Related Microsoft Office Questions