Hi and thank for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you today.
Can you tell me what version of Powerpoint you are using? Is it 2003, 2007, 2010?
I apologize for the delay. A couple more questions:
1. I will reboot the computer and try it a let you know.
2. Yes, it is only in PowerPoint...the keyboard works fine in Word and on the Internet and in Outlook etc.
3. Yes the problem stays the same. I tried starting a new presentation and had the same thing happen.
I'll get back to you in a minute about whether a reboot does anything.
Sorry it took so long for me to get back to you...my Internet connection crashed after I rebooted.
Yes, the reboot seems to have done the trick. I am now able to use my ? on PowerPoint.
Next time I'll remember to do that before asking for help!
No problem! Thanks for coming back and updating me!
Have a great weekend!