Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I will assist you with your issues.Please download and install Ccleaner from the link below:Download from Piriform
after installed, run it and and click Run Cleaner. It will delete temp files.
Then try to open PowerPoint file and again.
If not helping, you might have to update the video driver on the laptop having issue.
I did delete temp files...Will Ccleaner do anything that I haven't already done?
Already updated video drive
Still having same problem...Thank you for trying
THanks for your info
what is the laptop make and model?
and it is running windows 7?
An Asus G73JW with NVidia GTX 460M graphics card
It's less than a year old
what is your video driver version?
Driver Version 8.17.12 8562
is windows 7 32 or 64 bit?
I've had some luck going into the timeline and adding .1 delay to start of video and then previewing all of them.
Windows 7 64 bit
Please try this driver
Verde 290.53 Driver
Problem with this is if on the show I have to close the file and restart the file I would probably have to preview all of the files.
Please bookmark this page so you can return to this chat
Ctrl + D to do so
there is video lag/rendering issue with 8562
so please download and install that driver.
Restart and try again
OK...I will let you know if that works
Downloaded new driver. Didn't seem to change anything. The file runs fine on this machine in PowerPoint 2007. The only problem is that it adds a black line on the edge and the client doesn't want that
I am out of ideas. Let me open this question to all experts.
Have a good night!
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
I'm not sure if anyone can help. I just consulted someone who is an expert in PowerPoint and he said I'm the third person who has this issue this week. So I think you can cancel me. Thank you