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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 647
Experience:  A+ Comptia Certified computer repair
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I have lost my 25 character product key and are unable to access

Customer Question

I have lost my 25 character product key and are unable to access microsoft
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  jstinehelfer replied 2 years ago.

jstinehelfer :

Hello, My name is John and I am an expert with JustAnswer.com. Thank you so much for using our services. I do believe I can help you with your problem today.

jstinehelfer :

Is this a operating system product key?

Customer :

I think so, it comes up when i try and use microsoft word. It allows you 25 uses until a product key is needed.

jstinehelfer :

The one that is on your computer is for your operating system not Microsoft Office

jstinehelfer :

Where did you get your Microsoft office from?

Customer :

It was already installed in the computer when i purchased it.

jstinehelfer :

How long have you had this computer?

Customer :

Ive had the computer under 12 months but have not been ableto use it because of this issue.

jstinehelfer :

When you purchase a new computer they put a trial version of Microsoft Office on your computer. It is also called Microsoft Starter version

jstinehelfer :

So you would need to purchase a license for it in order to keep using it.

Customer :

How do i purchase the licence

jstinehelfer :

when it asks to activate is it giving you a button to purchase a license?

Customer :

No

jstinehelfer :

do you know what version you have?

Customer :

Windows 7 home premium

jstinehelfer :

That is your Operating System

jstinehelfer :

Do you have word opened?

jstinehelfer :

If so you can go to Help then About Word to find the version

jstinehelfer :

Or you can click the start button then all programs then Microsoft and it might say Microsoft 2007 or 2010

Customer :

Its 2007, word is currently open.

jstinehelfer :


How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:
http://support.microsoft.com/kb/927756/en-us

How to buy the 2007 Microsoft Office suites:
http://office.microsoft.com/en-us/su...px?ofcresset=1

jstinehelfer :

Sorry the first link is dead I should of checked it. Looks like they are pushing 2010 now so I am not sure how to get a 2007 license

jstinehelfer :

You might need to just purchase the 2010.

jstinehelfer :

What all do you use with the Microsoft Office?

jstinehelfer :

Word, Excel. Outlook?

jstinehelfer :

Or just Word?

jstinehelfer :

If this fixes your problem then that is great. If it does not fix your problem then please ask for more help

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