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James, Sr. Office Expert
Category: Microsoft Office
Satisfied Customers: 15908
Experience:  Over 15 years installing, supporting and servicing Microsoft Office Users. Holds Microsoft Certifications.
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Why do I get the message "There was a problem sending the command

Resolved Question:

Why do I get the message "There was a problem sending the command to the program." when I try to open an Excel file, but I'm able to eventually open the file I choose after a window asks me if I want to allow the following program (Excel) to make changes to the computer? It's very tedious.
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  James replied 4 years ago.
Hi, are you using a Mac or Windows?
Customer: replied 4 years ago.
Windows 7.
Expert:  James replied 4 years ago.
Click Start, type Programs.
Click Programs and Features on the list.
Click Microsoft Office, and then Change.
Select Repair, and repair Microsoft Office.

Then reboot the computer.


Customer: replied 4 years ago.
I'll give it a try!
Expert:  James replied 4 years ago.
Great - let me know how it goes!
Customer: replied 4 years ago.

No, James, the solution you proposed didn't work. I CAN get to the spreadsheet I want but only after going through hoops.

Expert:  James replied 4 years ago.
Does this happen with a specific sheet, or with any sheet?
Customer: replied 4 years ago.

It happens with all the sheets either on the hard drive or finger drive. I am using a Lenovo computer with Windows 7. I don't have the problem with other computers. Could it have something to do with the difference between 64 bit and 32 bit computers? For what it's worth, the problem only arose recently; it used to work well.

Expert:  James replied 4 years ago.
Click Start, and go to Programs-->Accessories-->System Tools
Click System Restore
Follow the prompts to restore your system to a date when your'e certain it was working properly.

After you reboot, your system will be just as it was at the date you selected.


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