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Nick
Nick, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 66
Experience:  I've done extensive Excel applications and even done work with VSTO. I know Office quite well.
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Iaccidently closed a word 7 document I have been working on

Customer Question

Iaccidently closed a word 7 document I have been working on for two days Is there any way I can recover it? Please help
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Nick replied 5 years ago.

Nick :

It's possible. I can walk you through looking for the file If you'd like.

JACUSTOMER-tbdhagmo- :

dear nick I would like you to walk me through it in the morning. Please

Nick :

The word document that you were editing-- was it a document that you had previously opened?

Nick :

or had you started from scratch?

JACUSTOMER-tbdhagmo- :

I had previously opened it and I still have the document I started with but I had made about 8 hours worth of changes which were not saved.

JACUSTOMER-tbdhagmo- :

By the way good morning Nick.

Nick :

good morning

Nick :

did you exit the document and choose no when prompted to save?

JACUSTOMER-tbdhagmo- :

Yes, unfortunately, I thought I was exiting a different document

Nick :

The chances of recovery are very slim

Nick :

when you're working on a document, word creates temporary files

Nick :

which store the changes that you're working on

JACUSTOMER-tbdhagmo- :

Oh rats, is there anything I can try?

Nick :

if you choose to save, the temporary file replaces the existing file

Nick :

if you don't save, the temporary file is deleted

Nick :

could you provide me with the full path to the file?

Nick :

(e.g. c:\users\username\documents\filename.docx)

Nick :

There is a free trial of a tool that may help you recover the file.

JACUSTOMER-tbdhagmo- :

c:\leghese\sen memo

Nick :

ok

Nick :

http://download.cnet.com/Easeus-Data-Recovery-Wizard-Free-Edition/3000-2248_4-75184619.html

Nick :

There is software there called Easeus Data Recovery Wizard

JACUSTOMER-tbdhagmo- :

are you asking me to download that software?

Nick :

yes

Nick :

please download that software and I will walk you through the steps to determine if your file is recoverable.

JACUSTOMER-tbdhagmo- :

ok

Nick :

at the end of the install, it will prompt you to enter your e-mail address

Nick :

this is unneccessary.

Nick :

simply click the finish button.

Nick :

are you there?

JACUSTOMER-tbdhagmo- :

too late...now what? It is downloaded do I click run?

Nick :

yes

Nick :

simply click next until it is no longer available and then click finish

JACUSTOMER-tbdhagmo- :

ok

Nick :

after that you should see the file recover program appear

Nick :

you will then click on deleted file recovery

Nick :

Click "Search lost files by file type"

Nick :

then double click Microsoft Office

JACUSTOMER-tbdhagmo- :

it says it strongly recomends that I not install it on the same drive as i want to recover data from... everything is on the c drive? what should I do?

Nick :

unless you have a second drive, installing on the same drive is your only option

Nick :

do you have a second drive?

JACUSTOMER-tbdhagmo- :

no

Nick :

go ahead and install it then.

Nick :

have you completed the install?

Nick :

Are you still there?

JACUSTOMER-tbdhagmo- :

I recovered 450 megabites but I have no Idea what I am checking now I really dont understand what I am doing.

Nick :

ok

Nick :

I was hoping that I would've been able to give you step by step instructions

Nick :

If you look in the files that we're recovered

Nick :

you should see a file called ~en memo.docx

Nick :

or something similar

Nick :

in the files which you've recovered

Nick :

are you able to find those files?

JACUSTOMER-tbdhagmo- :

sorry I missed your instructions I am not able to see the files I recovered like that

Nick :

I need to know what you have chosen so far or we can start over

JACUSTOMER-tbdhagmo- :

lets start over, please

Nick :

ok

Nick :

Please close and restart the application

Nick :

you should be able to find the application in your start menu by searching for easeus

Nick :

Then perform the following stesp

Nick :

:

Nick :

1. Click Deleted File Recovery

Nick :

2. Select "Search lost files by types"

Nick :

3. Expand the tree titled "Microsoft Office"

Nick :

4. Place a checkmark next to "Microsoft Word Document file(.docx)"

Nick :

then click next

Nick :

5. Select the C: (NTFS) partition and click next

Nick :

after some time you will be presented with a folder tree view

Nick :

6. select the folder "leghese"

Nick :

then see if you are able to find a file called ~en memo.docx or similar

JACUSTOMER-tbdhagmo- :

that folder is not there

Nick :

then I am afraid that your file is not recoverable.

Nick :

If you would like, I can explain why.

JACUSTOMER-tbdhagmo- :

ok thanks anyway Have a good day, Joanne

Nick :

Thank you

Nick :

I'm sorry that I wasn't able to help you recover the file.

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