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Douglas, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 271
Experience:  Microsoft Certified Professional. 10+ yrs experience w/hardware, software, networking, web platforms/blogging, SEO and more.
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MS Word and Excel wont print. When select print, print box

Customer Question

MS Word and Excel won't print. When select print, print box won't come up. Other apps print OK, Adobe, Preview, Appleworks. Also, Word won't quit. Quit selection is dimmed. Can't get 'Force Quit' box to show. Trouble started when I designated a print area in Excel. I am using Word X and Excel X. Have reinstalled Word, no change.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Danielle-Mod replied 5 years ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 5 years ago.
Yes, I am still waiting for an answer.
Customer: replied 5 years ago.
Relist: Incomplete answer.
No answer received.
Expert:  rjpoirier replied 5 years ago.

Thank you for posting your question.

Please let me know when you are online so I may assist you.

Customer: replied 5 years ago.
I am still waiting for an answer to find out what additional info you need. I note that your initial reply to my question was 6 hours after I posted the question.
Customer: replied 5 years ago.
Relist: Other.
I did not receive any answer to my question.
Expert:  Douglas replied 5 years ago.

Try downloading the latest drivers and software for your printer and seeing if that helps. If not, uninstall and re-install your printer, then uninstall and re-install MS office.

Hope this helps!
Customer: replied 5 years ago.
My printer works fine with all other applications so it is not the printer drivers.

I also told you that I have reinstalled MS word with no effect.
Expert:  Douglas replied 5 years ago.
Something is obviously amiss if MS office won't print. Try following the above instructions.
Customer: replied 5 years ago.
The printer drivers are fine as I have told you. And I have reinstalled MS Word, no change.

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