No, it says: "Word automatically saved changes to the normal document template. Do you want to load it?" If I load it I get another dialog box that says "Word could not recover an automatically saved doc from the last session. "c:\...\Word\~WRA004.wbk" If I say OK, I get the Word program screen but there are no menus and the document isn't usable.
I have changed the name of the normal.dot template, I have changed the name of another file "c:\...\Word\~WRA003.wbk" to "c:\...\Word\~WRA004.wbk" and then it says it can't find another file ...~WRA1249.wbk It's like it's a loop.
full path is --- c:\documents&settings\owner\application data\ microsoft\word\
There are many temp files in this directory. I've just deleted those and will move the .wbk files to a folder on the destop (in case they must be put back in their directory).
Is that what you are suggesting?
I lost the browser page I was working from -
I have moved the files to a new folder on the desktop. Now it is asking for ~WRA000.wbk
The files remaining in the directory are many of ~WRA1021.as$ with diffent number in each filename, of course.
If that's what we need to do to make it work... I am running out of time. So let me know how to proceed.
I should tell you that we have MS Office 2000 Word installed - no other components from this version; then we also have MS Office 2007 installed - other components only, no Word2007.
We work with ACT! database version that requires Word 2000, so we cannot upgrade to a newer version of Word.
The Normal template opens whenever you start Word, and it includes default styles, AutoText, macros, toolbars, and other customizations that determine the basic look of your document.
If no templates are listed in the Open dialog box, click the arrow next to the Files of type box, and then click Document Templates.
Note If Normal.dot is renamed, damaged, or moved, Word automatically creates a new version (which uses the original default settings) the next time that you start Word. The new version will not include any customizations you made to the version that you renamed or moved.
If the problem still happens then you will probably want to move the normal.dot to your desktop. Then open Word and see if the problem goes away as well. Word should re create this file and start up with default settings as before.
After you have installed Office 2000, let the program take care of correcting any errors in files for you. On the Help menu, click Detect and Repair. A message box opens to let you know that you may need access to your installation source. This means, for example, if you installed from CD, you may need to insert the CD again.
Be sure to check Restore my shortcuts while repairing, if you want default shortcuts to be restored.
If you would prefer to fix or make changes to your installation, you can return to Office 2000 Setup and choose Maintenance Mode. You will get a choice to Repair Office 2000 or Reinstall. If you choose Repair Office 2000, most errors will be found and fixed. If you choose to reinstall, Office will go through the complete installation sequence and restore the installation to what it was when you first installed.
In Maintenance Mode, you can also choose to add or remove features, or completely uninstall Office. In Control Panel, choose Add/Remove Programs.
Yes, we removed the normal.dot file manually. That's why none exists now. Word will not start up so there is no way to create a new one.
We only have Word installed from Office 2000, all other Office programs are Office 2007. (as noted above)
Repair office did not fix the problem.
I am going to reinstall now and see what happens.
This did not work.
I'm sorry but I am out of time. I will take my computer to a repair shop.