How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8276
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Type Your Microsoft Office Question Here...
Nick H. is online now
A new question is answered every 9 seconds

I have Office 2011 and just bought a new Mac laptop (Lion)

Resolved Question:

I have Office 2011 and just bought a new Mac laptop (Lion) and I can't get powerpoint files to open. I get the following message in a dialogue box -

Check with the developer to make sure Microsoft PowerPoint works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.

Previously it would open the file but not all of the slides would appear.

Please help!
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Nick H. replied 4 years ago.

SVITExperts :

Hi and welcome to

My name is XXXXX XXXXX I will assist you with your issues.

Please open PowerPoint 2011. Then do a update check. update it to 14.1.2

SVITExperts :

Or you can use this link to update

SVITExperts :

Sorry wrong link

SVITExperts :

This link is for 3 updates for your Mac Office 2011:

SVITExperts :

For those 3 updates, you only need to update SP1 first then 14.1.2.

SVITExperts :

Ignore the 1st update.

SVITExperts :

After those updates installed, please restart and test your PowerPoint files again.

SVITExperts :


Please click ACCEPT my answer if it is helpful so I can get credit for this answer.

Thanks and have a great day!

Feel free to ask me any questions.

Nick H. and 2 other Microsoft Office Specialists are ready to help you

Related Microsoft Office Questions