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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I bought office home and business download on tuesday and it

Customer Question

I bought office home and business download on tuesday and it 's not working.
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 4 years ago.
Hi,

Did you uninstall all microsoft office program(s) before installing your purchased office?

What happens when using office? Is there any error message?

Are all office programs, word, excel, outlook, etc. not working?

Thank you.
Customer: replied 4 years ago.
Nothing works! Is there anyway you can connect to my computer and figure it out. No
I did not take anything out.
Expert:  Viet -MS Office Tech replied 4 years ago.
Can you go to Start, control panel, programs, programs and features and uninstall all microsoft office program(s), then restart the computer, then install your office?

Then let me know:

Is there any error message during installation?

What happens when opening an office program?

Thank you.
Customer: replied 4 years ago.
I am working on the uninstalls it might take a little while.
Expert:  Viet -MS Office Tech replied 4 years ago.
OK, please take your time and let me know the result via this webpage after trying. Thank you.